User Experience for LATAM
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Posted on:
Yesterday
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1 Vacancy
Job Summary
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
At Medtronic we are building a Center of Excellence in Digital Customer Experience and Innovation to accelerate the transformation of our business across LATAM region. We are looking for professionals who want to generate real impact by combining strategy data technology and execution to enhance customer experience drive operational efficiency and unlock new growth opportunities. If you are motivated by working in multicultural fast-paced and results-oriented environments this is your opportunity to be part of a transformation with tangible impact on the healthcare ecosystem.The User Experience Analyst design intuitive efficient and user centric experiences for digital products across LATAM including B2B/B2C portals e procurement flows self service tools Salesforce interfaces and AI enabled solutions. This role combines field research UX strategy interaction design and close collaboration with Product Digital CX and business teams to ensure that digital solutions truly reflect customer and user needs across the region. The role will be working in a Flex Work model either in Bogotá Colombia; Buenos Aires Argentina or Sao Paolo Brazil.
Responsibilities may include the following and other duties may be assigned:
- Conduct user research (interviews shadowing surveys usability tests) with internal and external users (sales customer service distributors hospitals clinics etc.)
- Map user journeys personas pain points and context of use across LATAM markets
- Partner with Product Managers Product Owners CX and Digital teams to understand business goals and constraints
- Design endtoend flows wireframes interaction models and prototypes for digital products (portals dashboards forms workflows selfservice AI interactions)
- Ensure experiences are simple intuitive accessible and consistent with Medtronic design standards
- Create and maintain design documentation (journey maps IA flows components guidelines).
- Work sidebyside with Product Engineering CX and Data teams in Agile squads supporting discovery and delivery
- Validate designs through usability testing A/B testing pilots and field feedback iterating as needed
- Support UX reviews and design critiques bringing a usercentric perspective to discussions.
- Design Systems & Standards
- Contribute to design systems and UI component libraries ensuring consistency across products and countries
- Advocate for UX and accessibility best practices especially considering healthcare context and diverse LATAM user base
- Design user experiences for AIenabled features (chatbots GenAI assistants smart recommendations automated flows) ensuring clarity trust and transparency
- Work on UX for digital channels such as B2B/B2C portals ecommerce journeys quotation flows and eprocurement interfaces
Required Knowledge and Experience:
- Bachelors degree
- Fluent in English level
- Three years as User Experience Designer / Product Designer for complex digital products
- Proficiency in design tools (Figma or equivalent)
- Ability to create flows wireframes and low- and high-fidelity prototypes
- Basic understanding of AI / chatbots / digital assistants from a UX perspective (how to design clear and reliable interactions)
- Portfolio demonstrating B2B and/or internal systems (portals CRMs dashboards tools)
- Strong skills in user research interaction design prototyping and usability testing
- Experience working in Agile squads with Product Managers POs and developers
- Experience with design tools (Figma Sketch Adobe XD ou similares).
- Experience designing for multicountry or multicultural contexts and Spanish is advantageous
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more
