Segment Experts

Excited to grow your career

We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!

Our people make all the difference in our success.

We are looking for motivated Field Experts that have experience leading on the following segments to provide a fresh look at segment trip elements in addition to supporting Field Experts and Leaders in segment standards and implementation of new initiatives. Available roles include:

• Hiking & Walking Segment Expert

• Family Segment Expert

• Biking Segment Expert

• Multi Adventure Segment Expert

IMPORTANT INFORMATION:

• These positions are field based paid hourly and can be combined with a Trip Leading schedule and other TE position if workload allows.
• We expect this role to be around 15 hours per month over the winter with a shift to 5 hours per month in Spring Summer Fall.
• Reports to: Melissa Williard (Schmidt) TD Program Manager

SPECIFIC RESPONSIBILITIES:

• Support Segment TEs
  • Serve as a point of contact for questions
  • Work with LD to update Quick Guides and help with internal messaging around segment-specific trip deliverables
• Help with Segment Training
  • Help with Leader BLUE and TE BLUE content related to segment topics
  • When needed co-host segment sales seminars to give Trip Consultants a clear and accurate picture of what we deliver on trips
• Serve as knowledge expert for the segment and segment-related routes & activities
  • Help solution problems and set segment goals for 2026 & 2027
• Monitor Segment Quality
  • Review segment trip scores monthly and provide insight to TEs and Program Manager on segment-related quality issues
  • Help monitor guest feedback and follow up with TEs when needed
• Help with winter projects as needed

REQUIRED KNOWLEDGE AND ABILITIES:

• Trip Leading experience on segment-specific trips required
• Trip Expert experience preferred
• Strong interpersonal skills and management capabilities including proven feedback skills via FTR feedback on trips and co-leaders
• Excellent written and verbal communication skills
• Ability to manage projects and follow through on project-related deliverables
• Experience with Microsoft Excel and Word