Auto Finance – Assistant Manager– English – On-site Johannesburg

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

We are inviting applications for the role of Auto Finance Assistant Manager English On-site Johannesburg
Role Overview
You will manage the training function for FCA-regulated Auto Finance Redress operations ensuring agents are fully prepared to deliver compliant service to UK customers across voice and email channels. You will oversee the Trainer team monitor learning outcomes and audit and sign off agent certifications based on the clients framework.
Reports to: Operations Lead

Responsibilities
Lead the Trainer team overseeing training content delivery and certification of agents
Ensure all client and Genpact mandatory trainings are done on time and in full
Root cause analysis on fails / and trends for monthly reports
QBR / MBR / Weekly reports to client
Ensure all agents are trained and certified according to client requirements auditing their accreditations before signing off
Monitor competency levels track training progress and ensure alignment with FCA regulations QA findings and client standards
Collaborate with Operations QA and Compliance teams to identify learning gaps and implement targeted improvements
Produce training MI and report on effectiveness readiness and compliance
Support Trainers with coaching guidance and development to maintain quality standards
Ensure training materials and processes are up to date with regulatory and client framework changes
Implement continuous improvement processes for training delivery and certification

Minimum Qualifications / Skills
Either Bachelors/BTech/BSc degree in finance Business Education or related field
Either of the following Training CIPD certification / Train the trainer / FAIS / RE / Trained Coach certification
Proven experience managing training function in financial services or contact centre operations 5 years
Strong understanding of FCA regulations redress processes and Treating Customers Fairly (TCF) principles
Experience auditing and signing off agent accreditations
Excellent leadership coaching and communication skills
C1-level English proficiency

Preferred Qualifications / Skills
Experience in Auto Finance Redress Collections or Banking Operations
Familiarity with Salesforce CRM Genesys MS Office/Excel
Prior exposure to QA frameworks MI reporting and regulatory audits
Strong project management and stakeholder management skills
Ability to implement training and certification frameworks at scale

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.
Kindly please see our Privacy Notice for Employment Candidates: Experience:

Manager