Sales Capture & Support Specialist
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
North End Teleservices is seeking a motivated Sales Capture & Support Specialist to drive revenue growth while providing critical analytical backing to our business development efforts. This hybrid role combines proactive lead generation relationship building and deal closing with data analysis reporting and forecasting to support sales performance in our omni-channel contact center services (customer experience sales outsourcing technical support lead generation and more).
Key Responsibilities:
- Identify prospects conduct cold/warm outreach (calls emails) qualify leads deliver product demos/presentations handle objections and close new business.
- Maintain and nurture relationships with existing clients to ensure exceptional service uncover upsell/cross-sell opportunities and gather feedback.
- Collect organize and analyze sales data from CRM/ERP systems; generate reports dashboards and KPI tracking (revenue conversion rates retention quotas).
- Assist with sales forecasting target setting campaign/promotion tracking and providing insights on trends customer needs and competitive activities.
- Collaborate with sales leadership marketing and operations to align goals improve processes and support quarterly reviews/meetings.
- Maintain accurate records in CRM supply management with reports and contribute to best practices in sales and promotions.
- Other duties as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Key Qualifications:
- 2-4 years in B2B sales (preferably intangibles/services) sales support or data analysis roles.
- Proven track record meeting/exceeding quotas; strong negotiation presentation and relationship-building skills.
- Bachelors degree (Business related field) or equivalent experience preferred.
- Proficiency in CRM (e.g. Salesforce/HubSpot) Excel (PivotTables VLOOKUP) and basic reporting tools (Tableau/Power BI a plus).
- Excellent communication organizational problem-solving and time-management skills; self-motivated and detail-oriented.
- Ability to travel up to 25% for events/trade shows; comfortable with cold calling and fast-paced environments.
Work Environment:
- Office-based or hybrid (Omaha NE area preferred)
- Standard business hours with flexibility for sales cycles and reporting deadlines.
- Collaborative team setting focused on people performance and growth.
About North End Teleservices:
North End Teleservices LLC is a certified contact center provider delivering exceptional omni-channel customer experience solutions to government and commercial clients. We are passionate about creating jobs changing lives and building strong communities.
DEI Competencies:
Diversity equity and inclusion as a leadership competency is a measure of
success within NET.
Cultural competence:
- Understand multiple frameworks values and norms.
- Demonstrates an ability to flex style when faced with myriad dimensions of culture to be effective across cultural contexts.
- Negotiation: Negotiates and facilitates cultural differences conflicts tensions or misunderstandings.
- Judgement: Can discern when to inquire advocate drive or resolve more decisively.
- Continuous learning: Commits to continuous learning / improvement in diversity inclusion and cultural competence.
- Corporate communications: Acknowledge and address possible unfavorable impact.
- Corporate Social Responsibility: Influences media and marketplace via communication and community outreach to competitively position the organization.
- Brand Management: Identifies partners and leverages relationships with key external diverse suppliers organizations and customers to: Enhance the supply chain Increase market share revenues and loyalty.
- External Market Knowledge: Understands and is current on global and local trends/ changes and how they inform and influence D&I.
- Supplier Diversity: Identifies partners and leverages relationships with key external diverse suppliers organizations and customers to: Enhance the supply chain Increase market share revenues and loyalty.
North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race color national origin religion gender gender identity sexual orientation disability veteran status age marital status citizenship status or any other status protected by law.
Required Experience:
IC
Key Skills
- Data Entry
- Customer Service
- Account Executives
- Product Knowledge
- Account Management
- Communication
- CRM
- Salesforce
- Phone Calls
- RFP
- Sales Goals
- Powerpoint
- Technical Support
- Sales Support
About Company
North End Teleservices provides omni-channel contact center services where every interaction is a unique one-to-one opportunity to exceed customer expectations. We’re passionate about people, providing pathways for the success of everyone we serve — our employees, clients and the enti ... View more
