Sr Associate Engagement Manager

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

The Sr. Associate Engagement Manager will manage full lifecycle deployments utilizing that Workday Deployment Methodology for low/medium deployments. They will use their professional expertise to resolve issues in creative and effective ways. This role is responsible for partnering with and supporting Engagement Managers and Project Directors throughout the project timeline to bring a customer successfully live on the Workday platform.

Key Areas of Responsibility

• Become proficient in Workdays Implementation Methodology.

• Assist Engagement Managers with the implementation of simultaneous projects

• Assist Engagement Managers with ensuring the project is delivered within the budget outlined in the Statement of Work.

• Identify opportunities to extend the scope of assistance you can provide Engagement Managers.

• Provide prompt delivery of tasks for Engagement Managers and Consultant resources working on their implementations.

• Lead low to medium complexity deployments as Engagement Manager

• Perform Timesheet review and approvals and compliance verification.

• Maintain RAIDQ Log create and manage Support Cases.

• Propose and support implementing changes aimed at optimization and/or automation in Smart Sheets

• Endeavor to continuously improve our efficiency in delivering the Engagement Support service across the organization

About You

Basic Qualifications

• Up to 1 year of experience of project management with HCM Payroll Financial or Student implementations within medium enterprise large enterprise higher education and/or state and local governments.
• Up to 1 year of experience implementing Workday Oracle SAP PeopleSoft or similar applications.

Other Qualifications

• 2 years of experience working on software implementations in any capacity.

• Smartsheet experienced highly desired.

• SaaS / ERP Experience highly desired.

• Consulting experience demonstrating strengths in managing customer expectations while building trust and confidence.

• Experience in coordinating smaller streams of work / delivery of projects.

• Excellent organizational and time management skills.

• Aptitude for learning new management methodologies technologies and technical skills quickly.

• Passion for delivering exceptional customer service and quality.

• Ability to juggle multiple projects and initiatives simultaneously.

• Ability to work in diverse fast paced environment and effectively collaborate across teams.

• Team player who can communicate effectively with all project team members.

• Excellent spoken and written English other languages beneficial as well.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

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