Director, Merchant Product Management

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About the Role

Fiserv is redefining how merchants and software platforms adopt integrate and scale payments. This role sits at the center of that transformation. As Director of Product Management you will lead the strategy and execution across a portfolio of products spanning Fiserv for Platforms merchant onboarding solutions and supporting capabilities that serve SMB midmarket and enterprise merchant segments.

You will act as the primary internal and external voice for this product suiterepresenting vision roadmap and value proposition to senior leadership clients partners industry analysts and crossfunctional teams. This role blends platform strategy merchant lifecycle expertise and broad product leadership to ensure Fiserv delivers modern scalable experiences for both direct merchants and embedded platform partners.

What Youll Do

Strategic Leadership Across a MultiProduct Portfolio

• Own the endtoend vision strategy and multiyear roadmap for Fiserv for Platforms and merchant onboarding products across all merchant segments.
• Evaluate and prioritize investments across multiple product lines to drive growth operational efficiency and differentiating experiences.
• Guide the evolution of platformlevel capabilities that power onboarding payment acceptance merchant lifecycle and partner enablement.

Internal & External Executive Representation

• Serve as the external representative of the product suiteleading discussions with major platform partners enterprise merchants industry forums and analysts.
• Support commercial teams through strategic client engagements roadmap presentations and executivelevel product messaging.
• Translate complex product and technical concepts into compelling narratives for senior leadership helping influence enterprise prioritization and investment decisions.

Platform & Onboarding Product Ownership

• Oversee the product lifecycle for APIs onboarding workflows orchestration tools developer experiences and merchant lifecycle management capabilities.
• Ensure consistency and scalability of onboarding across segmentsfrom SMB selfservice flows to enterpriselevel partnerdriven workflows.
• Champion a unified modern experience that simplifies underwriting activation Know Your Customer (KYC) and risk processes.

Partner Platform and Merchant Experience Leadership

• Deeply understand the differing needs of software platforms marketplaces direct merchants and internal operational users.
• Drive the creation of configurable APIfirst experiences that can be tailored to platform partners while maintaining operational efficiency.
• Identify and integrate partners that extend capabilities support global markets or accelerate timetovalue.

CrossFunctional Influence & Operational Alignment

• Lead crossfunctional steering groups aligning Engineering Sales Risk Operations Compliance Finance and Marketing around shared goals.
• Drive readiness and operational scalability for product launches ensuring downstream teams have clear processes KPIs and support models.
• Maintain a datadriven approach to adoption performance and continuous improvement across all products in your portfolio.

What Youll Bring

• 10 years of product management experience including leadership of platform onboarding or payments products.
• Demonstrated success managing multiple product lines or a large crossproduct domain.
• Expertise working with ISVs SaaS platforms marketplaces or embedded finance ecosystems.
• Exceptional executive presence and communication skills with a track record of representing products to Csuite audiences large clients and industry groups.
• Strong technical aptitude and experience with APIs developer ecosystems orchestration frameworks and compliance/regulatory considerations.
• Ability to lead through influence drive strategic alignment and deliver results in complex matrixed environments.

Preferred Qualifications

• Deep domain knowledge in merchant onboarding underwriting risk KYC/KYB and payment acceptance.
• Prior experience modernizing processes into digital automated workflows.
• Background with embedded finance marketplace payments or multiparty payment flows.
• Familiarity with Agile methodologies OKRs and largescale enterprise delivery practices.

Why Join Us

You will lead one of Fiservs most strategic product areaspowering how merchants and platforms enter our ecosystem and scale. You will shape customer experiences define platform capabilities and represent a highvisibility portfolio to the market and executive leadership. Your work will directly influence Fiservs competitive position in embedded payments and merchant services.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

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Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

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• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

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Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

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