Field Services Technician I
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Job Location:
Roanoke, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Employment Status:
Full timeShift:
Any Day Any Shift (United States of America)Facility:
1906 Belleview Ave SE - RoanokeRequisition Number:
R158873 FIELD SERVICES TECHNICIAN I (Open)How Youll Help Transform Healthcare:
Field Service Technician I installs and supports both voice and data peripheral technologies including but not limited to PCs laptops printers mobile phones tablets (including other wireless handheld devices) and telephones. Provides on-site and remote equipment troubleshooting and repair for all technologies to ensure operational effectiveness of the organization. Assists vendor and other technology teams with the initial troubleshooting of connectivity and hardware/software related issues. Aids with onsite and remote observations of technology issues in efforts of helping provide client issue resolution.Field Service Technician I
Interfaces with clients vendors and multiple teams while providing resolution to problem incidents as escalated from the service desk or other teams.
Performs installation and configuration of desktop hardware and peripherals in the enterprise. These include but are not limited to: PCs Laptops Thin Computing Devices Phones Mobile Phones Tablets/Handheld Wireless Devices and Printers.
Installs/deinstalls ports for both data and telephony needs.
Interface with clients vendors and multiple teams on small scale projects involving installation of and changes to desktop assets.
Demonstrates proficiency in multiple technologies (desktop/laptop hardware printers telephony).
Manages small projects and meets deadlines with moderate supervision from more experienced peers Supervisor and/or Manager.
Assists with larger scale projects as needed.
Serves as (SME) Subject Matter Expert for at least one technology
Assists in writing Knowledgebase Documents
Adheres to departmental policies and procedures to assure prompt resolution to identified problems.
What We Require:
Education: Associates Degree in a related field or related work experience may be considered in lieu of degree.
Experience: 2 years of experience in computer electronics PC and/or telephony support. Experience in microcomputers and supporting desktop hardware/software required.
Licensure certification and/or registration: CompTIA A Dell Hardware Certification (WPD).
Other Minimum Qualifications: Good organizational skills analytical dependable detail oriented interpersonal skills and understanding of the English language (both written and oral). Must have excellent problem-solving skills and be customer service oriented.
Recruiter:
MARK MISKOVICRecruiter Email:
For more information contact the HR Service Center at 1-.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race color religion sex national origin age (40 or older) disability genetic information or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 8:00 a.m. to 4:30 p.m. Monday through Friday.
Required Experience:
IC
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
About Company
Carilion Clinic is a not–for–profit health care organization based in Roanoke, Va. Through our comprehensive network of hospitals, primary and specialty physician practices and other complementary services, we work together to provide quality care
