Software Engineer Application Support Payments Technology Analyst

Job responsibilities

Will be part of China Banking Technology team which responsible for all China related Corporate banking applications and systems including business requirement collection and understanding technology system design/implementation application and production management third party vendor management regulatory/compliance management
Application/production support for China banking and treasure services applications production services and related environments including local applications and regional applications
Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
Assist in the improvement of operational stability and availability through participation in problem management
Assist in monitoring production environments for anomalies and address issues using standard observability tools
Assist the management of incidents problems and changes in technology applications or infrastructure and escalate in compliance with firm policy and processes
Coordinate incidents/issues and help lead them to effective and efficient resolution within defined SLA/SLO
Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure
Identify and document basic issues and potential solutions for business and technology stakeholders
Work with technology/operations/risk/compliance for Audit/Risk control/regulatory report
Manage technology related TPO/vendor contract/expense etc.
Provide project supports and manage tech fresh project
Provide UAT test support for local/regional projects
Organize and distribute team workload to help achieve various service levels
Collaborates closely with Payment Technology Development Operations and relevant Business teams
Documents and shares subject matter expertise within our team and organization via internal forums and communities of practice

Required qualifications capabilities and skills

Bachelors Degree in Computer Science or equivalent
1 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Experience in observability and monitoring tools and techniques
Experience with one or more general purpose programming languages (Python) and/or automation scripting
Application/software Development background (including end to end software development life cycle experience)
Understanding of data structures algorithms and performance optimization principles
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Demonstrable experience of working to resolution complex issues involving multiple groups
Proficiency in SQL and understanding of relational database concepts
Familiarity with Unix/Linux operating systems and shell scripting
Strong infrastructure (hardware operating systems networks database firewall internet) knowledge and experience essential
Strong analytical skills required and should have a natural ability to research and resolve complex systems application and business issues
Strong analytical and creative thinking skills including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
Ability to work under pressure and work independently excellent relationship building and networking skills
Ability to multi-task work in large collaborative teams to achieve organizational goals
Confident professional and fluent communicator. Fluency in English language (spoken and written)

Preferred qualifications capabilities and skills

Experience with message driven software pattern and MQ
Experience building/configuring observability in tools such as Grafana Splunk etc.
Experience of international payments clearings and the technology used to process payments
Previous production support experience on bank payments and regulatory application (SWIFT CIPS CNAPS Multibank AML ECDS RCFE SAFE BOP and NFRA etc.)
Prefer candidate with good industry experience in the banking/finance industry
Hands on project management experience will be an advantage