Mortgage Loan Officer (Overland Park, KS)

About the team

At Zillow Home Loans were at the forefront of revolutionizing the home financing experience. As part of Zillow Groups FinTech division youll help reshape how consumers buy sell and finance homes while working in a collaborative high-energy environment. Were a team of innovators problem solvers and creative individuals pushing the boundaries of the mortgage industry.

Mortgage Loan Officers at Zillow Home Loans drive their success through one of two specialized lending teams.

One team leverages a high volume lead driven phone-based environment for Loan Officers who excel at high-frequency conversion and scaling customer relationships quickly.

The other team focuses on a consultative market-based model for those who thrive on building long-term strategic partnerships with Zillow Preferred Agents.

Both teams are core to our purchase-focused mission and are equally backed by Zillows industry-leading technology brand centralized operations and leadership support. Whether you find your edge in data-driven lead-responsive execution or in nurturing a local professional network both paths offer a high-impact career within the Zillow ecosystem.

About the role

This is an opportunity to grow your career as a purchase-focused Mortgage Loan Officer originating home loans for customers introduced through Zillows ecosystem. Youll guide borrowers from first contact through funding while delivering a best-in-class customer experience. Based on your background and strengths you may operate in either a high-volume digitally driven environment or a relationship-based market-focused model. Success in this role comes from responsiveness execution and performance in a structured metrics-driven organizationsupported by Zillows brand platform and operational scale.

You Will Get To:

• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.

• Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.

• Build strong relationships with customers and where applicable with Zillow Preferred Agents and local partners.

• Manage an active pipeline while meeting defined service levels productivity metrics and funding expectations.

• Leverage Zillows CRM loan origination systems (LOS) and data-driven tools to manage pipeline health and customer engagement.

• Partner with centralized processing underwriting and closing teams to move loans efficiently.

• Deliver a consistent high-quality customer experience through phone email and text communication.

• Stay current on market trends lending programs and regulatory requirements to provide tailored financing solutions.

• Maintain active licensing complete required education and participate in ongoing professional development.

• This role involves the collection storage and use of your voiceprints (records of speech) for operational and compliance purposes.

In addition to a competitive base pay employees in this role are eligible for incentive compensation. Actual amounts will vary depending on experience performance and location.

This role has been categorized as an Office position. Office employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. This role has been designated as an Office-based position. Employees must live within a reasonable commuting distance of but not more than 75 miles from their designated ZHL branch location.

Who you are

• 3 years of mortgage origination experience with a strong emphasis on purchase transactions either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.

• Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test National Component with Uniform State Content.

• Physically located in and working hybrid from our Overland Park KS Office.

• Proven success originating purchase loans in either: a high-volume phone-based sales environment or an agent-centric referral model.

• Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.

• Comfortable working in a structured performance-driven environment with clearly defined KPIs.

• Excellent verbal communication skills and ability to build trust quickly.

• Strong time management organization and pipeline management skills.

• Proficiency with CRM LOS and Microsoft products (Outlook Word Excel).

• Associates or Bachelors degree preferred.
  

Here at Zillow we value the experience and perspective of candidates with non-traditional backgrounds and encourage you to apply if you bring transferable skills or related experience.

Get to know us

At Zillow were reimagining how people movethrough the real estate market and through their careers. As the most-visited real estate platform in the U.S. we help customers navigate buying selling financing and renting with greater ease and confidence. Whether youre working in tech sales operations or design youll be part of a company thats reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025 and included on the PEOPLE Companies That Care 2025 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.

No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. If you have a disability or special need that requires accommodation please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.