Manager, Customer Strategy & Planning

Hong Kong - Hong Kong

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

Job Responsibilities

Act as a strategy planning and coordination partner to the Director of Customer Strategy & Planning and CCMO Office supporting the shaping and alignment of customer and marketing strategy across the enterprise.
Translate strategic direction into structured plans governance frameworks progress tracking and management communications enabling alignment across teams.
Provide structured analysis and insight on customer strategy topics including customer journeys segmentation lifecycle initiative performance and CX research such as NPS to inform prioritization and decisionmaking.
Support strategy governance budgeting KPI tracking and value monitoring ensuring transparency discipline and clear visibility of progress and outcomes for senior management.
Develop clear highquality communications and change materials to support stakeholder understanding alignment and adoption of customer and marketing initiatives

Job Requirements

Bachelors degree in Business Strategy Marketing or related disciplines
610 years of relevant experience in management consulting strategy / transformation advisory or inhouse strategy planning governance or PMOtype roles
Experience from consulting or internal strategy / transformation teams (strategy digital CX or transformation focus)
Exposure to financial services insurance or banking environments
Certifications in Change Management Agile CX or Design Thinking are a plus
Strong structured problemsolving analysis and executive storytelling capabilities
Solid understanding of enterprise strategy planning governance performance and change communications
Good financial acumen including budgeting tracking and business case support
Effective stakeholder management able to influence and align across functions without direct authority
Excellent written and verbal communication skills with high attention to structure detail and followthrough.
Excellent command of English and Chinese (written and spoken)
Strategic & Structured Thinking: Applies clear structured problemsolving to translate strategy into practical plans priorities and decisions.
Customer & Insight Orientation: Uses customer and CX insights (e.g. NPS journey feedback research) to inform strategy prioritization and improvement opportunities.
Stakeholder Influence & Collaboration: Builds alignment and drives outcomes through effective collaboration and influence across functions without direct authority.
Execution Discipline & Communication: Brings rigour to planning tracking and followthrough and communicates clearly to support alignment change and decisionmaking.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Required Experience:

Manager

Job Responsibilities

Act as a strategy planning and coordination partner to the Director of Customer Strategy & Planning and CCMO Office supporting the shaping and alignment of customer and marketing strategy across the enterprise.
Translate strategic direction into structured plans governance frameworks progress tracking and management communications enabling alignment across teams.
Provide structured analysis and insight on customer strategy topics including customer journeys segmentation lifecycle initiative performance and CX research such as NPS to inform prioritization and decisionmaking.
Support strategy governance budgeting KPI tracking and value monitoring ensuring transparency discipline and clear visibility of progress and outcomes for senior management.
Develop clear highquality communications and change materials to support stakeholder understanding alignment and adoption of customer and marketing initiatives

Job Requirements

Bachelors degree in Business Strategy Marketing or related disciplines
610 years of relevant experience in management consulting strategy / transformation advisory or inhouse strategy planning governance or PMOtype roles
Experience from consulting or internal strategy / transformation teams (strategy digital CX or transformation focus)
Exposure to financial services insurance or banking environments
Certifications in Change Management Agile CX or Design Thinking are a plus
Strong structured problemsolving analysis and executive storytelling capabilities
Solid understanding of enterprise strategy planning governance performance and change communications
Good financial acumen including budgeting tracking and business case support
Effective stakeholder management able to influence and align across functions without direct authority
Excellent written and verbal communication skills with high attention to structure detail and followthrough.
Excellent command of English and Chinese (written and spoken)
Strategic & Structured Thinking: Applies clear structured problemsolving to translate strategy into practical plans priorities and decisions.
Customer & Insight Orientation: Uses customer and CX insights (e.g. NPS journey feedback research) to inform strategy prioritization and improvement opportunities.
Stakeholder Influence & Collaboration: Builds alignment and drives outcomes through effective collaboration and influence across functions without direct authority.
Execution Discipline & Communication: Brings rigour to planning tracking and followthrough and communicates clearly to support alignment change and decisionmaking.

Required Experience:

Manager

Key Skills

Marketing
Data Visualization
Tableau
Customer Segmentation
Microsoft Powerpoint
Investment Banking
Strategic Planning
Financial Modeling
Customer relationship management
Management Consulting
Google Suite
Analytics

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About Company

Prudential

พรูเด็นเชียล ประกันชีวิต (ประเทศไทย) มุ่งมั่นที่จะช่วยให้คุณก้าวหน้าในชีวิต โดยเราให้ความใส่ใจอย่างเต็มที่เพื่อการบริการที่เป็นเลิศแก่คุณ ค้นหาวิธีที่เราจะสามารถช่วยเหลือคุณได้ที่นี่ ... View more

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