Technical Account Manager

About the Role

We are looking for a Technical Account Manager to join our Customer Experience this role youll act as a long-term technical partner for our customers helping them succeed with complex document automation workflows.

At Rossum we value innovation and are seeking someone eager to bring fresh ideasespecially around solving hard technical problems and guiding architectural decisions to help us build a better product. Youll help people around the world save millions of hours on boring manual tasks so they can focus on things that matter.

What Youll Do

You will be a critical contributor to our technical account management efforts owning the technical relationship end-to-endfrom onboarding and solution design to scaling and continuous improvement. Youll collaborate with cross-functional teams like Sales Product and Engineering to deliver exceptional results.

Key responsibilities include:

• Owning the technical journey: Act as the primary technical point of contact for assigned customers.

• Leading implementations: Lead complex onboarding projects including workflow design configuration and testing.

• Consulting on integrations: Design solutions using APIs automation tools and cloud services.

• Advocating for customers: Collaborate with Product and Engineering to turn customer feedback into platform improvements.

• Driving excellence: Use data and insights to identify optimization opportunities and reduce risks in customer setups.

Who You Are

Were looking for someone who brings:

• B2B SaaS Experience: Several years of experience in a technical customer-facing role.

• Technical Depth: A background in APIs HTTP SQL and cloud concepts paired with scripting skills in Python or JavaScript.

• Strategic Problem-Solving: A balance of hands-on execution and the ability to manage complex projects with multiple stakeholders.

• Customer-First Mindset: A proactive and empathetic approach to solving technical challenges.

What Success Looks Like

• Within 3 Months: Complete onboarding build strong relationships with key customers and independently handle standard technical projects.

• Within 6 Months: Own complex accounts end-to-end and successfully lead a major onboarding or optimization project.

• Within 12 Months: Become a trusted technical advisor contribute to scalable TAM playbooks and influence product direction through structured feedback.

Why Join Us

At were on a mission to revolutionize business communication by harnessing the power of AI to make data extraction effortless and intelligent. We believe in empowering teams with smart tools that free them from repetitive tasks.

What sets us apart

• Cutting-edge AI: Work with technology that is reshaping how businesses operate globally.

• Autonomy and Initiative: Thrive in a collaborative supportive environment where every voice is heard.

• Growth Atmosphere: Opportunities to grow personally and professionally in a fast-paced scale-up.

• Authentic Culture: A community that values diversity empathy and challenging our own assumptions.

What We Offer (Benefits - Prague/Czech Republic)

• Work-Life Harmony: Hybrid work model with flexible hours and 5 weeks of vacation.

• Health & Wellbeing: 5 sick/personal days and a MultiSport Card.

• Family Support: Extra 2 weeks of paternity leave.

• Ownership: Stock options (ESOP) to share in Rossums long-term success.

• Personal Growth: Budget for education language courses and high-end tech (MacBook etc.).

• Community: Team offsites and regular meetups with a friendly ambitious team.

Ready to make an impact in your next role as a Senior Technical Account Manager Apply now!

Required Experience:

Manager