ITS Associate II Afterhours (AOM), One Medical IT Support

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable accessible and enjoyable. But this isnt your average doctors office. Were on a mission to transform healthcare which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services on-site labs and programs for preventive care chronic care management common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together we look to deliver exceptional health care to more consumers employers care team members and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives were building a diverse driven and empathetic team while working hard to cultivate an environment where everyone can thrive.

Were looking for a passionate IT Support Associate to ensure that our clinical teams administrators and corporate staff have the IT support they need to perform their jobs efficiently.

In this role you will report directly to the IT Manager providing technical assistance and troubleshooting for internal users across our nationwide network of medical offices. As part of the One Medical IT Technical Services Team your main responsibility will be supporting the phone chat and ticket support queues resolving technical issues and ensuring seamless IT operations.

This position offers the opportunity to tackle a variety of technical challenges while working alongside a dedicated and mission-driven team.

Key job responsibilities
Deliver exceptional IT support to One Medical employees.

This role is for coverage for afterhours support 9pm to 9am EST weekends and holidays.

Serve as the first point of contact for One Medical users documenting support calls and resolutions using our ticketing system.
Respond to and troubleshoot support IT requests via phone chat and ticketing system ensuring timely and efficient support.
Collaborate with a dedicated IT support team to diagnose and resolve technical issues.
Provide remote support to employees ensuring all incidents are addressed in a professional timely and efficient manner.
Install and configure hardware/software issues across Windows macOS and Chrome OS environments.
Observe and ensure compliance with security and system configuration standards as well as HIPAA regulations.

Contribute to and maintain the IT knowledge base ensuring documentation is accurate and up to date.
Assist in workflow improvements.

Adherence to shift schedules and timeliness are key requirements.
Willingness to work flexible shifts and scheduling weekends and holidays.
Must be willing and able to occasionally come to Amazon corporate sites with 24 hours notice.

- 1 years of corporate setting Windows Mac or Linux Operating systems support experience
- High school or equivalent
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals

- CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience qualifications and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at WA BELLEVUE - 23.00 - 37.00 USD hourly
USA WA Bellevue - 23.00 - 37.00 USD hourly