Office Administrative Assistant

The Office Administrative Assistant ensures the seamless daily flow of inter-office documentation and administrative processes. This role serves as a primary point of contact for internal team members and customers providing timely responses to sales inquiries and resolving service issues. The Assistant is responsible for organizing documents performing general administrative duties and routing complex inquiries to the appropriate departments while maintaining positive professional relationships with both vendors and clients.

Key Responsibilities:
Manage high-volume phone inquiries providing direct assistance to customers and vendors or escalating complex queries to management as needed.
Maintain accurate records within the Operation Management System (OMS) including onboarding new customers and facilitating credit checks.
Coordinate customer account setups and schedule updates.
Audit accounts for discrepancies and perform necessary adjustments to ensure data integrity.
Act as a primary liaison between the company and customers to resolve routine issues and improve service quality.
Oversee documentation and assist customers with required paperwork including the collection and processing of feedback forms.
Investigate and assist with resolving billing discrepancies to ensure financial accuracy while providing dedicated administrative support to site management.
Monitor inventory and execute the ordering of office and maintenance supplies.
Track compliance by assisting management with the monitoring of annual driver training requirements.
Coordinate meeting logistics including invitations catering and venue setup/takedown.
Manage document control workflows including photocopying collating mailing and digital/physical filing.
Execute time-sensitive administrative tasks under pressure while maintaining
high service standards.

Knowledge Skills and Key Competencies:
University degree or College Diploma in environmental science technology or related discipline is an asset.
At least 2-4 years combined customer service experience in a call center and/or office environment.
Ability to work in a fast-paced environment.
Strong relationship and interpersonal skills.
Ability to work without supervision.
Resolving conflict multi-tasking.
Excellent communication skills in oral and written English.
Ability and openness to training and learning about our business.
Exceptional computer skills and competence.
Competent working knowledge of Microsoft office excel word power point and outlook.

GFL Environmental is an equal opportunity employer and encourages applications from all qualified individuals. We thank you for your interest. Only those selected for an interview will be contacted.

#GFLTALENT

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.