Sr. IT Operations Specialist

At PitchBook a Morningstar company we are always looking forward. We continue to innovate evolve and invest in ourselves to bring out the best in everyone. Were deeply collaborative and thrive on the excitement energy and fun that reverberates throughout the company.

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means theres going to be some ambiguity along the way but we excel when we challenge ourselves. Were willing to take risks fail fast and do it all over again in the pursuit of excellence.

If you have a good attitude and are willing to roll up your sleeves to get things done PitchBook is the place for you.

About the Role:

As a member of the Product and Engineering team at PitchBook you will be part of a team of big thinkers innovators and problem solvers who strive to deepen the positive impact we have on our customers and our company every day. We value curiosity and the drive to find better ways of doing things. We thrive on customer empathy which remains our focus when creating excellent customer experiences through product innovation.

We know that greatness is achieved through collaboration and diverse points of view so we work closely with partners around the globe. As a team we assume positive intent in each others words and actions value constructive discussions and foster a respectful working environment built on integrity growth and business value. We invest heavily in our people who are eager to learn and constantly improve. Join our team and grow with us!

The Sr. IT Operations Specialist is responsible for day-to-day support of our laptops desktops printers servers network infrastructure and all other technical hardware across multiple offices. This role supports other IT Technicians in their duties and helps to train them. The individual in this role has comprehensive knowledge and experience with most of our systems software and hardware. They can translate that knowledge and experience to solve higher level problems that arise. The individual in this role should be comfortable collaborating and communicating with other teams to solve problems. They will lead projects from start to finish and should feel comfortable doing so.

Primary Job Responsibilities:

• Work with other Sr. leaders to create department standards and processes
• Responsible for global hardware procurement and maintaining hardware vendor relationships
• Configure our IdP platform by implementing and troubleshooting SCIM provisioning and Okta sign on policies
• Coordinate with other teams and lead projects such as migrations onboarding new applications and ensure security concerns are addressed
• Ensure other team members compliance with security protocols and policies when handling user accounts access permissions data and other areas of the business
• Perform root cause analysis for recurring issues and implement long-term solutions to prevent future incidents
• Administer access permissions and privileges for on-site resources and cloud services
• Investigate understand and resolve problems with local and remote infrastructure
• Analyze and improve IT infrastructure (Create and update Intune/Jamf policies servers processes systems scripts etc.)
• Diagnose and troubleshoot complex hardware and software problems related to computer hardware software operating systems networks SaaS applications and servers
• Coordinate with different teams to identify and solve problems
• Act as the primary point of contact for escalated desktop support issues
• Train and coach teammates on processes support issues systems etc.
• Maintain the support teams documentation ensuring content is up to date accurate and all encompassing
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• Bachelors degree required
• 5 years of previous experience in an IT Helpdesk environment
• Experience leading all aspects of projects from start to finish
• Excellent and concise written and verbal communication skills
• Advanced documentation abilities and strong technical writing skills supporting seamless knowledge management
• Advanced expertise in Windows administration Networking software and hardware
• Ability to work with vendors and escalate issues to their top tier
• Ability to pick up and adapt to using new systems and use them with ease
• Ability to lift and move objects up to 50 pounds (printers/monitors)
• Proficiency with Microsoft Office 365 with the ability to pick up new systems and software easily
• Must be authorized to work in the United Kingdom without the need for visa sponsorship now or in the future

Benefits at PitchBook:

Physical Health

• Private medical insurance
• Dental scheme
• Additional medical wellness incentives
• Life cover

Emotional Health

• Paid sabbatical program after four years
• Paid parental leave
• Education subsidies
• Robust training programs on industry and soft skills
• Minimum 25 days annual leave and volunteer days

Social Health

• Employee resource groups
• Company-wide events
• Employee referral bonus program
• Quarterly team building events

Financial Health

• 10% Pension contribution
• Income protection
• Shared ownership employee stock program
• Transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity strengthens our connections and drives the innovation that sets us apart. Our culture is built on spontaneous momentsthose hallway conversations whiteboard brainstorms and shared celebrations in each of our global officesthat simply cant be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

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