Client Services Relationship Manager

Role Purpose

For over 50 years Cornmarket has looked after the needs of Public Sector employees their families and other affinity groups. This newly created role reflects Cornmarkets ongoing growth. You will build and manage relationships with assigned key affinity partners and play a key role in driving partner development contributing to new growth opportunities across the organisation.

The Client Services Division oversees engagement with senior decision makers amongst our union & affinity partners. The Team shares a collective objective of maintaining and enhancing Cornmarkets position as the leading independent broker of financial services and products for Public Sector employees and their partners. The overall health and wellbeing of our partners and their members is something we take very seriously and the Client Services Team apply a customer first approach in their design & deliver of solutions tailored to the specific needs of our partners and their members.

Youll work across established and emerging client segments build deep relationships with Public Sector and affinity partners and help shape commercial outcomes that support Cornmarkets long-term strategy. The role offers variety visibility and real impact - combining renewal strategy senior partner interactions and commercially focused insurer negotiations.

Accountabilities of the Role

• Strategic Client & Partner Development.

• Build deep trusted relationships with key partners ensuring strong service delivery and high levels of engagement.

• Act as a dedicated point of contact and intermediary between our external partners and internal stakeholders by working collaboratively across the Cornmarket Group with Finance Life Sales Life Administration Marketing Health GI and the wider Client Services Team.

• Help shape Cornmarkets growth agenda by generating opportunities with new partners and supporting strategic client-facing activities.

• Represent Cornmarket in partner meetings prospect discussions insurer negotiations and renewal processes.

• Act as the voice of partners within Cornmarket advocating for their needs and ensuring smooth delivery across departments.

• Support independent brokering activities ensure competitiveness.

• Maintain an awareness of changes in the life pension and general insurance sectors to support decision-making and partner conversations.

• Lead on new business opportunities and marketing initiatives.

• Develop a deep understanding of each clients culture needs and expectations to ensure the delivery of exceptional service.

• Manage queries from partners dealing with them quickly and concisely set clear expectations oversee SLAs and act as an escalation point for complex or sensitive issues.

• Manage communication reporting and the collation of information for service reviews and scheme updates demonstrating Cornmarkets value and impact.

• Foster strong insurer relationships influencing and de-escalating where required to drive quick decisive clientfocused resolutions.

• Partner with the Wellbeing and Propositions teams to optimise and differentiate our offering including bespoke products wellbeing initiatives and member value programmes.

• Collaborate with the Scheme Review and Client Services teams to support strategic projects scheme transitions and onboarding of new partners.

• Facilitate and participate in committee meetings HQ events conferences and seminars representing Cornmarket professionally and confidently.

• Engage with senior external stakeholders presenting insights reports and recommendations that support data-driven decision-making.

Skills & Knowledge Required

Skills Experience and Qualifications:

• Ideally a thirdlevel qualification in any discipline.

• QFA or APA qualification.

• Experience managing and developing key client relationships (desirable).

• Proven ability to build strong relationships with new clients.

• Experience identifying client needs and taking initiative to exceed expectations.

• Understanding of the needs and challenges of trade unions and public sector employers.

• Strong commercial awareness and understanding of the life pension and general insurance industry.

• Strong understanding of the public sector market.

• Ability to meet challenging deadlines and targets.

• Strong selfmotivation personal drive energy and persistence.

• High accuracy and attention to detail.

• Ability to work independently problemsolve and lead issues through to resolution.

• Excellent stakeholder management skills.

• knowledge of Cornmarket products and services and awareness of wider business needs.

• Strong presentation skills with experience engaging senior external stakeholders.

Behavioural Competencies Required

• Fostering collaborative relationships and partnerships

• Customerfirst mindset

• Strong problemsolving capability

• Selfmotivation

• Strategic thinking

• Demonstrated personal drive energy and persistence

• Commercially savvy

• Growth mindset

What We Can Offer You

• Flexible working from home options

• Significant investments in professional development

• Annual leave that increases based on service plus two additional company days

• Flexi leave (option to take additional annual leave)

• Life leave

• Attractive pension contribution rates

• Health insurance or wellness subsidy

• Working abroad policy

• Fully paid family leave types (maternity/paternity/surrogacy)

• Performance based bonus or commission

• Income protection

• Life cover

• Discounts on financial products

• Excellent health & wellbeing programme

• Wellness Wednesdays

Equal Opportunities & Data Privacy Notice

Cornmarket is committed to building an inclusive workplace environment. Were proud to be an equal opportunity employer striving to create a welcoming environment. All qualified applicants will be considered for employment without regard to age disability ethnic background family status gender identify or expression marital status membership of the Traveller Community national origin race religion sexual orientation.

We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation please contact our Talent Acquisition Team.