Data Management Team Lead

Job Description

Meet Sievo!

Sievo is a fast-growing B2B SaaS company from Finland. Our super-power is procurement analytics: we help the worlds largest organizations understand their procurement data make data-driven decisions reduce emissions and build supply chain resilience. Today around 2% of global GDP is processed through Sievo every year.

We work with global companies such as Kelloggs Levis and Deutsche Telekom. Our 400 Sievonians are based in Helsinki Chicago Bucharest and London.

About the role

As Data Management Team Lead (Customer Operations) youll own the data management side of first tier ticket resolution and lead a team of about 10 specialists. This isnt just back-end cleanup. Your team is client-facing and consultativeyoull help customers with data classification struggles and turn analytics into clear answers. And as things evolve youll make sure every Sievo module continues to run smoothly when customers data structures change.

As a Team Lead you will:

• Lead and coach a team of Data Management Specialists in Bucharest (day-to-day guidance one-on-ones growth discussions feedback performance support)
• Act as the first point of contact for your team members and support their wellbeing workload balance and development
• Own prioritization: plan and re-plan work based on urgency impact capacity and customer expectationswhile staying flexible with ad hoc requests
• Handle stakeholder escalations with good judgement: make independent decisions on the best approach and align when needed
• Deliver (together with your team) high-quality ticket support for our customers especially in terms of spend classification questions
  
• Drive a consultative support approach: help customers understand why results look the way they do what changes mean and what the best next step is
• Actively communicate with customers via tickets email phone and online meetingsclear structured and customer-first
• Ensure everything you and your team delivers is robust sustainable and scalable (not one-off fixes)
• Collaborate with other Data Management Team Leads and stakeholders to improve processes tooling and ways of working across Sievo
• Work hands-on (and enable your team to work effectively) with Sievos proprietary tools Freshdesk and Microsoft SQL

What we are looking for from you

• Strong customer-facing communication-you can explain complex data and classification logic clearly and confidently
• Demonstrated leadership potential-you can mentor and support others give constructive feedback and help create a healthy collaborative team environment (formal people-management experience is a plus not required)
• Solid prioritization and coordination skills with practical habits for planning re-planning and handling ad hoc work
• Sound judgement in stakeholder management and escalations: able to decide independently and align when needed
• Hands-on experience for investigating data validating assumptions and supporting decisions
• A continuous improvement mindset: you spot gaps in process/tooling and drive changes through to implementation
• High ownership and proactivity-you take responsibility for outcomes not just tasks
• Able to perform under pressure while promoting sustainable ways of working for yourself and the team
• Fluency in English (other languages are a plus)

Extra points for

• Familiarity with procurement/spend topics
• Experience with Master Data Management or similar data governance practices
• Experience with ticketing/tools such as Freshdesk and working with proprietary/internal tooling

What awaits you at Sievo

• A hybrid work environment with a great relaxed place to work inAfi Park 1Bucharest
• A highly international setting with exciting global clients and a group of great colleagues with diverse backgrounds
• A company culture that challenges you to exceed and enables you to learn
• A caring manager and teammates who will support you and your growth
• Freedom and responsibility - we are looking for people who yearn for this freedom are able to make the most out of it and are willing to take on the responsibility
• Awesome perks such as private medical subscription flexible benefits package Sievo Equity Program referral bonus extra 5 days of vacation and many more!

This is a full-time entry-level position that provides a great starting point for your career in Sievo. The salary for this position ranges from 8000 to 12.000 RON/net per month. This is a hybrid role and candidate is expected to be based in Bucharest.

Now we want to hear about you!

To take the first step on this great growth adventure upload your application and resume to our recruitment system by March 27th. We will start interviews right away so apply soon! For more information about the role contact Emilia Viitasaari ()

So if we sparked your interest dont hesitate to send in your application already today!

At Sievo we celebrate and support differences and strive to create a culture where everyone feels valued and included. As an Equal Opportunity Employer we do not discriminate against any individual in hiring or employment based on gender gender identity or expression age ethnic or national origin nationality language religion or belief opinion disability state of health sexual orientation or other personal reasons

About the company

We are a global fast-growing Procurement Analytics SaaS company. Our purpose is to create a transparent and data-driven world while being awesome. We are a diverse team of over 300 individuals - all unique yet all Sievonians. We are known for our expertise in having fun staying cool and diving into bigger lakes. Dare to challenge yourself Lets meet!