Technical Product Manager

Toshiba Global Commerce Solutions is seeking a Technical Product Manager to help scale the core IoT and SaaS platforms that power our retail software solutions across edge devices and cloud services.

Open to candidates within the Frisco TX or Raleigh-Durham NC Area

This role owns product direction for core platform capabilities including IoT device management SaaS platform management operational tooling and platform readiness. These capabilities support the deployment and operation of retail software solutions across edge devices and cloud services.

The focus is on enabling scalable growth by reducingcostto serve and operational effort as deployments expand. This includes improving deployment and onboarding efficiency increasing automation and enabling more efficient operation of distributed solutions spanning edge devices and SaaS platform also drives sustainable platform evolution by making informed tradeoffs across scalability reliability operability and long-term platform maintainability within a globally deployed cloud-connected solution portfolio.

The Technical Product Manager works closely with engineering operations and product teams to ensure the platform evolves in ways that support scalabledeployments operational efficiency and long-term platform sustainability. This role requires strong technical fluency systems thinking and the ability to balance scalability reliability and usability as the platform grows.

Key Responsibilities

• Define and prioritize platform productcapabilitiesacrossIoT device management SaaS platform services and operational tooling.

• Own andmaintainthe platform roadmap and backlog aligning platform investments with product operational and business priorities.

• Drive platformcapabilitiesand automation that reduce onboarding time operational effort andcost to serve as deployments scale

• Partner with engineering leadership to evaluate technical constraints drive platform tradeoffs and prioritize improvements that enhance scalability reliability and operational efficiency.

• Translate user operational and business needs into clear actionable platform requirements

• Contribute to SaaS platform management capabilities that enable:

• Secure system configuration

• Access and permissions management

• Operational visibilityand system health monitoring

• Day-to-day platform management at scale

• Represent the needs of internal platform users including operations customer success and product teams

• Support platform readiness across hybrid deployments (on-prem and cloud) with emphasis on scalable platform design

• Collaborate across teams and geographies bringing clarity and structure to complex or ambiguous problem spaces

Required Skills & Experience

• 8 years of experience in product management or technical product roles

• Experience working on SaaS platforms IoT systems or cloud-based products

• Experience managing or supporting hybrid deployments (on-prem and cloud) with attention to scalability and operational readiness

• Strong ability to write clear actionable requirements and break down complex systems into manageable components

• Technical fluency sufficient to engage deeply with engineering teams and reason about system-level tradeoffs

• Ability to understand how platform decisions impact scalability performance and operational footprint over time

• Exceptional communication skills with the ability to present complex concepts to both technical and non-technical audiences

• Strong organizational skills with the ability to manage multiple priorities effectively

• Self-motivated and effective in cross-functional globally distributed environments

Preferred Qualifications

• Experience supporting internal-facing platforms or operational tooling

• Familiarity with SaaS delivery models and cloud-based systems

• Exposure to analytics observability or platform monitoring tools

• Experienceworking in scaling or growth-stage SaaS environments

• Experience with retail technology or other operationally constrained enterprise environments with an understanding of on-prem realities legacy systems and the practical limitations common in retaildeployments

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have youever been in a hurry and made use of the self-checkout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our in-store solutions and impressive customer base that made us the worlds installed market share leader.

The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two-way participatory shopping experienceletsget together to drive the new economy.

Toshiba Global Commerce Solutions Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical dental & vision)

• Employee Assistance Programs

• Pre-tax spending accounts

• 401(k) plan (with company match)

• Company provided life insurance

• Pet Insurance

• Employee discounts

• Generous paid holiday schedule paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should emailto request an accommodation

DIVERSITY EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutionsfirmly believethat our people are an integral part to the success of our customers. Furthermorewerecommitted to Diversity Equity and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency).Werepassionate about ourcustomersthe retail industry andbecominga more responsible company as we help create a brighter future.