MicrocomputerNetwork Specialist 1 (PCN 044035)

Anchorage, AK - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

**Classification Study Notice**

This position is currently undergoing review as a part of the IT job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study.

This position is open to Alaska Residents only.

Please check ourresidency definitionto determine if you qualify.

This position is being recruited for in Anchorage.

What you will be doing:

This position is responsible for providing independent technical support services to State of Alaska employees at the Department of Environmental Conservation in Anchorage. The incumbent troubleshoots and resolves hardware software and network IT issues tracking resolutions in a ticketing system. The position plans implements maintains and decommissions servers to migrate to enterprise data solutions.

Our organization mission and culture:

The mission of the Department of Environmental Conservation (DEC) is to conserve improve and protect Alaskas natural resources and environment to enhance the health safety economic and social well-being of Alaskans. We at the Division of Administrative Services (DAS) IT Support work closely with several divisions at DEC to help achieve our mission.

The DAS IT Support section works as a team with OIT Telecom Data Center Strategy & Agency Services and the State Security Office (SSO) to keep departments technologically operational and secure.

The DAS IT Support team is vital to the Department of Environmental Conservation in the following ways:

First line of triage and troubleshooting technical issues for departmental employees and contracted partners.
Testing of new hardware software and system solutions to work in conjunction with a large variety of supported software applications.
Assisting with overall hardware cost savings by performing a department-wide hardware refresh projects.
Developing and maintaining images along with custom software configured and packaged for specific divisions according to the work they perform.
Maintaining and troubleshooting file systems servers and other web services utilized by the Department.

The benefits of joining our team:

We are a dynamic diverse high performing team with flexible schedules and camaraderie across worksites. You will have the opportunity to use your technical expertise to serve teams of skilled people who are dedicated to helping Alaskans in many diverse fields. There are opportunities to learn the dynamics of IT as well as how other business units rely on and utilize IT to meet goals.

The working environment you can expect:

This is an ever-changing environment. The State offers a solid benefit package that includes retirement and health insurance options and a competitive salary. Scenic walks grocery stores and restaurants are all within walking distance of the office. Ample parking is available at no cost to the employee.

The position is suitable for some telework if candidates meet telework qualifications; however attendance in person will be required during the training period and part-time in the future.

We are looking for a candidate that has experience in the following areas:

The Person we are looking for to fill this position will encapsulate the following desired competencies to contribute to the success of the DAS IT Support team:

Customer/Quality Focus: Anticipates monitors and meets the needs of customers and responds to them in an effective appropriate manner. Demonstrates commitment to identifying customers apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
Interpersonal Skills:Shows understanding friendliness courtesy tact empathy concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity race gender disabilities and other individual differences.
Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform ones job; works with understands and evaluates technical information related to the job; advises others on technical issues.
Technical Documentation: Knowledge of procedures for developing technical and operational support documentation.
Technical Problem Solving:Troubleshoots diagnoses analyzes and identifies system malfunctions to determine the source and cause of the problem.

Special Notice:

The ability to pass an APSIN security clearance background check is required.
The ability to pass a Federal Tax Information security clearance background check is required.

Minimum Qualifications

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications. Please ensure your application(through work history volunteer experience (duties summary) training education licenses certifications etc.) supports how you have gained the knowledge skills abilities and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge skills abilities (KSAs) tasks and behaviors used to describe the competency. They typically list expectations as opposed to specific tasks and are to be used only as parameters and guidelines. A competencys description is not intended to exclusively define every KSA task and behavior needed to successfully meet the competency but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in

Customer Service: Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside State government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability authentication confidentiality and integrity.
Systems Integration: Knowledge of the principles methods and procedures for installing integrating and optimizing information systems components.
Technical Problem Solving:Troubleshoots diagnoses analyzes and identifies system malfunctions to determine the source and cause of the problem.

Equivalent to those typically gained by:

Training and experience in installing new computers printers and other peripheral devices; loading and troubleshooting software and hardware systems maintaining security software and configuring network settings for workstations.

Special Note:
Competencies means a combination of interrelated knowledge skills abilities and behaviors that enable a person to act effectively in a job or situation.

Typically gained by means the prevalent usual method of gaining the competencies expected for entry into the job.

Training and education in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom on-line self-study and on-the-job) from accredited and unaccredited sources and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

Additional Required Information

DOCUMENTS REQUIRED AT THE TIME OF THE INTERVIEW

Three (3) professional references and current contact numbers including two (2) current or former supervisors.
Copies of your two (2) most recent employment performance evaluations if available; please substitute with letters of recommendation if evaluations are not available.
A writing sample attachment will be required at time of interview. Writing samples may include documentation such as user guides training materials research papers or blog post you have developed. A cover letter and/or resume will not be used to meet this requirement.

LEGAL EMPLOYMENT
The States online recruitment system Workplace Alaska requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
Please be sure to check ourresidency definition to determine if you qualify.

EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.

NOTE:The State of Alaska does not provide VISA Employer sponsorships.

WORK EXPERIENCE
When using work experience not already documented in your application please provide the employers name your job title dates of employment and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.

If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply webpage found here: regarding the application process can be directed to the Workplace Alaska hotline at (toll free) or . If you choose to be contacted by email please ensure your email address is correct on your application and that the spam filter will permit email from the domains. For information on allowing emails from the domains visit the Lost Password Help page located at: STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please call 1- or in Juneau or TTY: Alaska Relay 711 or 1- or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll free) or if you are in the Juneau area. Requests for information may also be emailed to

For applicant password assistance please visit: Information

For specific information about the position please contact the hiring manager:

Avery Grossardt

Microcomputer/Network Specialist 1

Required Experience:

Job Description**Classification Study Notice**This position is currently undergoing review as a part of the IT job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study.This position is open to Alaska Residents only.Please check...