Appraisal Order Specialist

About the team

Zillow Group is a strategic mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership scalable programs and operational excellence in support of Zillows mission. We bring deep experience working across diverse teams in a dynamic high-growth environment balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

About the role

Collateral risk & appraisal review

Review residential appraisal reports for conventional and FHA loans ensuring they meet ZHL standards and applicable investor/agency guidelines.

Assess collateral risk by analyzing subject property characteristics market conditions comparable selection adjustments reconciliation of value and property photos.

Identify appraisal deficiencies inconsistencies or red flags (e.g. market anomalies condition/quality mismatches unsupported adjustments data errors).

Recommend appropriate actions including appraisal clearance revision requests desk reviews and escalations to protect ZHL from collateral-related loss.

Quality efficiency and risk management

Apply a defect-prevention mindset focusing on clear actionable feedback that reduces rework from appraisers and downstream teams.

Balance quality and speed consistently meeting or exceeding SLA expectations for turn times and review volume without compromising risk standards.

Support implementation of appraisal review tools checklists job aids and standard operating procedures (SOPs) that drive consistency across the team.

Cross-functional collaboration

Partner closely with processing to surface collateral-related conditions and resolve issues quickly.

Work tangentially with underwriting to help structure effective appraisal revision requests escalation paths and edge-case interpretations.

Communicate clearly in writing and in meetings documenting review outcomes rationale and recommendations in a way thats easy for nonappraisal experts to understand.

Continuous improvement in a new team

Share recurring defect patterns and risk themes with leadership to drive process training and policy updates.

Contribute to a learning-oriented collaborative culture including participation in calibration sessions quality huddles and knowledge sharing within the team.

Who you are

Required experience & skills

3 years of recent experience reviewing residential appraisal reports for a U.S. mortgage lender investor or AMC with direct accountability for collateral risk.

Strong working knowledge of U.S. residential appraisal concepts including:

Property types highest and best use neighborhood/market analysis

Sales comparison cost and/or income approaches (as applicable)

Comparable selection adjustments and reconciliation of value

Demonstrated ability to interpret and apply U.S. agency/investor guidelines for collateral (e.g. conventional; exposure to FHA a plus).

Proven track record of meeting production and quality targets in a high-volume environment.

Excellent written and verbal communication skills in English with the ability to provide clear structured feedback to processing and underwriting teams.

Mindset & behaviors

Collaborative partner who builds strong relationships with processing underwriting and peers.

Adaptable and comfortable with change especially as we design and refine this new teams scope tools and processes.

Willingness to learn new products policies and systems as ZHLs business and risk framework evolve.

High degree of ownership and accountability for both quality (defects escalations) and efficiency (turn time throughput).

Nice to have

Prior exposure to FHA appraisal review and HUD collateral requirements.

Experience working in global/India-based operations supporting U.S. mortgage lenders.

Familiarity with common LOS and collateral review tools used by U.S. lenders.

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How success is measured

Quality: Low appraisal-related defect and repurchase rates; minimal rework/returns due to collateral issues.

Efficiency: Consistently meeting or exceeding turn-time and volume expectations.

Consistency: Strong alignment with underwriting decisions and collateral risk standards across reviewers.

Collaboration: Positive feedback from processing and underwriting partners on clarity responsiveness and partnership.

Get to know us

At Zillow were reimagining how people movethrough the real estate market and through their careers.

As the most-visited real estate platform in the U.S. Zillow helps millions of customers navigate buying selling financing and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology products and operations that power this experience.

Whether youre working in tech operations or shared services youll collaborate with global partners to solve meaningful problems and help more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025 and included on the PEOPLE Companies That Care 2025 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.

No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender maternity status HIV status or veteran status. Reasonable accommodations will be provided to candidates with disabilities in accordance with applicable policies.