Advanced Analyst, Infra CX
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Invesco
As one of the worlds leading independent global investment firms Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work intelligent colleagues and exposure across a global footprint come explore your potential at Invesco.
Whats in it for you
Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including:
Flexible paid time off
Hybrid work schedule
401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
Health & wellbeing benefits
Parental Leave benefits
Employee stock purchase plan
Job Description
We are seeking a highly skilled and experienced Advanced AV Support Professional to provide exceptional on-site white-glove support for audiovisual (AV) systems. The ideal candidate will have a strong background in AV technologies including expertise with Crestron DSPs Q-SYS Designer and a proven track record in delivering outstanding service in a corporate environment. As part of this role you will be responsible for ensuring a seamless AV experience for clients and stakeholders troubleshooting and resolving technical issues and maintaining high-quality AV setups for meetings events and presentations.
Key Responsibilities:
Provide on-site dedicated AV support to ensure smooth operation of all AV systems and technologies.
Offer white-glove proactive assistance to ensure an exceptional AV experience for executives teams and clients.
Manage and support the configuration deployment and troubleshooting of AV hardware software and systems.
Serve as the expert for Crestron equipment ensuring its proper use and integration with other AV technologies.
Troubleshoot and resolve issues related to AV setups including video conferencing audio systems and display equipment.
Coordinate with vendors and internal teams to ensure timely and efficient resolution of AV-related incidents.
Maintain a deep understanding of client-specific needs and provide tailored AV solutions for high-profile meetings and events.
Regularly perform system checks and preventive maintenance to ensure AV systems remain in optimal working condition.
Document issues and resolutions ensuring detailed records for continuous improvement.
Provide training and guidance to users on best practices for AV system usage.
Collaborate with Technology Facilities and Event teams to ensure AV requirements are met for conferences meetings and corporate events.
Required Skills and Qualifications:
Proven experience as an AV Support Engineer or similar role with at least 5 years of experience in the AV support field.
Deep understanding of Crestron Microsoft Teams rooms.
Strong knowledge and hands-on experience with Crestron Microsoft Teams Rooms Crestron DSPs Q-SYS Designer application including configuration troubleshooting and system integration.
Expertise in AV technologies such as video conferencing audio systems displays and AV control systems.
Strong problem-solving skills with the ability to troubleshoot and resolve technical issues in real-time.
Exceptional customer service and communication skills with a focus on delivering a high-level of white-glove support.
Ability to work under pressure and handle urgent AV support requests efficiently.
Proficient in using AV-related software tools and systems.
Excellent attention to detail and ability to maintain high standards of service.
Ability to work independently and as part of a team to achieve successful outcomes.
Preferred Qualifications:
Certifications in AV technologies or related fields (e.g. CTS Crestron Extron).
Experience supporting high-profile or executive-level clients in a corporate environment.
Knowledge of additional AV software and systems is a plus.
Full Time / Part Time
Full timeWorker Type
EmployeeJob Exempt (Yes / No)
NoWorkplace Model
Pursuant to Invescos Workplace Policy employees are expected to comply with the firms most current workplace model which as of October 1 2025 includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships collaborate more easily and support each others growth and development.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.
Invescos culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race creed color religion sex gender gender identity sexual orientation marital status national origin citizenship status disability age or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.
Required Experience:
IC
Key Skills
- ArcGIS
- Intelligence Community Experience
- GIS
- Python
- Computer Networking
- Data Collection
- Intelligence Experience
- R
- Relational Databases
- Analysis Skills
- Data Management
- Application Development
About Company
Invesco is an independent investment management firm dedicated to delivering an investment experience that helps people get more out of life. We have specialized investment teams managing investments across a comprehensive range of asset classes, investment styles and geographies, ... View more
