Service Technician
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Job Location:
Pigeon Forge, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Rocky Top Harley-Davidson is hiring experienced SERVICE TECHNICIANS for their busy service department!
Repair customize maintain or overhaul both customer and dealer-owned motor vehicles as close to the allotted time schedule as possible with excellent quality.
Experience is necessary!
Rocky Top Harley Davidson is part of Smoky Mountain Harley-Davidson.
Smoky Mountain Harley-Davidson isnt just a dealership its The Riders Destination for East Tennessee and the Great Smoky Mountains. Located inMaryville TN with full-service sister dealerships in Pigeon Forge and Kodak plus retail locations in Gatlinburg Tellico Plains Tallassee and Bryson City NC we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world.
Come Join Our Team! Apply Now!
Qualifications & Job Requirements
- Completion of a factory authorized training program such as MMI Service School or equivalent work experience.
- Current Clean Motorcycle license.
- Service Technicians need both basic and special tools to properly diagnose and service our products.
- All Service Technicians are required to own a set of tools within a certain number of days from hire date.
- Details will be provided
- All Service Technicians are required to own a set of tools within a certain number of days from hire date.
Major Duties and Responsibilities
Service Department Operations
- Provide prompt dependable high quality vehicle service to (internal & external) customers.
- Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this efficiency skill.
- Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
- Accept work assignments from Service Writer/Manager.
- Request parts for the job as early as possible when needs become known.
- Perform service repair and customization work in accordance to factory specifications.
- Assist Service Writer when requested with writing up work orders communication with customers test riding or any other issue which will help ensure customer satisfaction.
- Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
- After job is finished ensure proper completion and filing of paperwork.
- Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
- Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
Customer Service
- Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
- Keep customers vehicle cleaner than prior to drop off.
Other Duties
- As assigned.
Additional Info:
Physical Demands common to this position:
- The noise level in the work environment is usually loud.
- Requires the use of both hands.
- Frequently required to bend stoop crouch reach handle tools and lift heavymaterial.
- Frequently requires the ability to balance and push a 1000 lb. motorcycle.
Working Conditions common to this position:
- Frequently works near moving mechanical parts.
- Is potentially exposed to battery acid gasoline chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally exposed to exhaust fumes or other airborne particles.
Our Mission Statement at Smoky Mountain Harley-Davidson is: To focus on relationships to exceed expectations to never stop improving to be the BEST. So its no surprise that we expect all of our technician staff to:
- Treat all employees and customers fairly courteously and with dignity.
- Model superior customer service behavior for all interactions with customers and employees.
- Be prompt and available for flexible scheduling.
- Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
- Focus on quality.
Thank you for your interest in joining our team!
Required Experience:
IC
Key Skills
- Mechanic Experience
- Pest Control
- Customer Service
- Hand Tools
- HVAC
- Mechanical Knowledge
- Automotive Repair
- Service Technician Experience
- Maintenance
- Heavy Lifting
- Equipment Repair
- Troubleshooting
About Company
Rocky Top Harley-Davidson is hiring a SALES ASSOCIATE in our Pigeon Forge, TN dealership! Retail sales experience - using current, proactive feature-benefit sal...
