Volunteer Administrator Receptionist

Bradford - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Role:

As an administrator and receptionist volunteer you will provide a welcomingorganisedand efficient front-line service. This role supports day-to-day operations through reception duties administrative supportresource management and engagement with people accessing the service whilstensuring compliance with organisational policies and procedures.

Tasks may include:

Meet and greet people accessing the service including offering peer/listening support making coffees etc

Directing people to meetings and ensuring people sign in and out

Check people into appointments through communication with Recovery Coordinatorseither in person orTeams

Managing incoming and outgoing post

Replenish displaysleafletsand resources

Supporting colleagues with copying printing scanning and laminating as

Assistingwith the administration and resources for group activities training etc

Promoting the service

Liaising with staff and people accessing the service to gain feedback which helps inform decisions this may involve encouraging people to complete feedback forms

Adhering to policies such as safeguarding information governance riskmanagement and healthand safety

Help keep waiting areas clean and tidy and the library stocked

Volunteers will be provided with Naloxone and BBV training enabling those who feel confident to offer further support including assisting with BBV testing within the service.

The team would appreciate a minimum of 4 hours in any of the following Days/Times: Monday to Friday: 9:15am to 5.15pm

It would be desirable but not essential for volunteers to have the following:

Good understanding of drugs and alcohol issues

Experience in a similar role

Skills/qualitieswe would like you to bring to the role:

Be professional in your approach and conduct

To be organised

Be willing to learn new skills from the team

Confidence to greet and speak to people with excellent verbal communication skills

To be caring patient and empathetic

Ability to remain calm and focused in a busy environment

Confident IT skills aside from any IT skillsfor the role some of our mandatory training is done online through eLearning modules

Professionalhonestand committed

Non-judgmental towards people with lived experience

Good timekeeping

Able to work as part of a team on own initiative and to instruction

An understanding ofWaythrough information is available on our website and you can call a specific project to make enquiries.

A genuine interest in being part of the missionvisionand promiseofWaythrough

Ability tomaintainprofessional boundaries adhere toWaythroughpolicies and media guidelines engage in supervision and complete relevant training

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together weve created one of the largest mental health and social support charities in England.

Every year we support around 125000 people through nearly 200 services and its all made possible by our 3500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer healthier more independent lives Join our team at Waythrough and support people facing challenges around mental health substance use housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work youll enjoy:

Discounts from various schemes
Training and personal development
A chance to make a real difference in peoples lives
Free induction and role-specific training
Support from experienced staff and regular supervision
Opportunities to meet new people and develop your confidence
Reimbursement for travel and agreed expenses
Valuable experience that can support your personal or career development

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome and adjustments can be made to enable fair participation.

If you need adjustments or support to apply please email our recruitment team:

How to apply

If youre viewing this advert on an external platform such as Indeed please click Apply via company website to view the full job description and submit your application.

Please note that while this role has a stated closing date we reserve the right to close the advert early should we receive a high number of applications.

Closing date:

Required Experience:

Unclear Seniority

The Role:As an administrator and receptionist volunteer you will provide a welcomingorganisedand efficient front-line service. This role supports day-to-day operations through reception duties administrative supportresource management and engagement with people accessing the service whilstensuring c...