Director of Operations

About Care & Help

Choosing home care services in Philadelphia can be a difficult and uncertain decision. Care & Help Home Care LLC is a trusted home healthcare provider within the Philadelphia area that is committed to providing home care services that are transparent professional and excellent. Our large staff of caregivers and home health aides are experienced and screened to be able to provide non-skilled and non-medical services for seniors.

Job Summary: Responsible for the overall organization and financial success of assigned care center(s) and for directing care center operations and functions in accordance with approved policies procedures and standards. Ensures the enhancement of business development and continuous improvement of care center efficiencies and fiscal success.

Essential Duties and Responsibilities:

• Ensures Care Center and staff maintain compliance with all regulations laws contracts accreditation policies and procedures to include successful resolution of deficiencies identified through internal or external audits.
• Collaborates with the Compliance department to ensure compliance in a timely manner.
• Participates in Monthly Operating Review meetings.
• Ensures accurate billing for services; analyzes data to identify issues; and drives issue resolution.
• Oversight of coordination management and ensures client family and external stakeholders satisfaction with services.
• Improves team engagement and retention; participates in office staff recruitment hiring orientation assignment ongoing development and evaluation to ensure appropriate staffing.
• Liaises with HR team to ensure recruiting and onboarding needs and requirements are met.
• Works hand-in-hand with the local marketing team to ensure the efficient and effective on-boarding of prospective employees and clients.
• Performs other duties as assigned.

Qualifications and Skills: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associates degree and 3 years experience in leadership or management OR Bachelors degree with 2 years experience in business office setting.
• Two additional years of management/leadership experience may be substituted for degree requirements.
• Experience in Home and Community Based Services (Elder Home Care preferred).
• Experience in Managed Care and/or Waiver programs.
• Customer service oriented. Must be able to work with all stakeholders.
• Fluency with Microsoft Word and Outlook.
• Excellent organizational skills and attention to detail.
• Ability to build strong relationships and gain support from staff.
• Strong written and verbal communication skills

Physical Demands:

• Must remain in stationary position for long periods of time at desk or computer
• Requires occasionally standing sitting walking; using hands to finger handle or feel objects tools or controls; reaching with hands and arms; climbing stairs; hearing; talking
• May be required to lift and move boxes medical records etc.

Work Environment:

• Due to the nature of the responsibilities this role will primarily take place in office
• Moderate degree of travel (25-40%)

Benefits:

• Medical Vision & Dental Insurance
• PTO Sick Time Holidays (Including Floating Holidays)

CHHC500

ABOUT CARE AND HELP HOME CARE LLC CARE AND HELP HOME CARE LLC (Company) provides non-skilled services to individuals in their homes or other independent living environments. These services include (but are not limited to) assistance with self-administration of medications personal care such as assistance with personal hygiene dressing and feeding homemaking such as assistance with household tasks housekeeping shopping meal planning and preparation and transportation companionship respite care such as assistance and support provided to the family; and other non-skilled services. We conduct criminal background checks when required on all staff. We also conduct physicals and tuberculosis screenings for all direct care workers and office staff with direct consumer contact upon hiring and on a yearly basis. The direct care workers of the Company are required to complete a minimum of forty (40) hours of experience or practical training and a competency evaluation or a state certification program. This training includes information regarding personal hygiene safe transfer techniques infection control and basic nutrition. All direct care workers of our company also receive supervised practical training before having direct contact with a consumer or verification of prior experience.

CARE AND HELP HOME CARE LLC (Company) does not discriminate on the basis of race color national origin ancestry religious creed non-job related handicap or disability sex (which includes: sex assigned at birth sexual orientation gender identity gender expression gender transition or transgender identity) age use of a guide or support animal because of: blindness deafness or physical handicap or any other characteristic protected by law (each a Protected Characteristic). Further the Company complies with the provisions of the Federal Civil Rights Act of 1964 the Pennsylvania Human Relations Act and all other applicable laws related to discrimination and fair employment practices. Accordingly no person shall on the grounds of any Protected Characteristic be excluded from participation in be denied benefits of or otherwise be subject to discrimination in the provision of any care service provided by our agency.

DISCLAIMERS The company in considering your application for employment may verify the information set forth on this application and obtain additional information related to your background. We offer reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance to accommodate a disability you may request an accommodation at any time.

All caregivers providing Medicaid-funded personal care and home health services are required to enroll in and comply with Electronic Visit Verification (EVV) as mandated by the 21st Century CURES Act.

All employees must be fully compliant with EVV requirements from their date of hire and maintain a minimum 85% compliance rate for all visits.