Surety Bond Specialist

Do you enjoy being a problem solver communicating with others and being resourceful to solve customers challenges Do you thrive in a fast-paced collaborative environment Do you possess a curiosity that propels you to dig a little deeper for the answers

The Surety Bond Specialist position at VGM Insurance is customer facing & responsible for supporting the servicing of our surety bond customers including handling all claim functions and administrative process changes on the Surety Bond book of business for VGM Insurance Services.

Why this role matters

The Surety Bond Specialist will provide customers exceptional service on their bonds ensure that we maintain strong relationships with surety bond carrier partners and assist all insurance customers with their bond needs.This is a fast-paced position with frequent customer interaction and critical thinking skills including requiring a high level of organizational skills. This role is responsible for handling all surety bond claims and is expected to maintain a commitment to high-quality customer service.

VGM Insurance Services is headquartered in Waterloo Iowa and has provided Protection Beyond Policies for over 30 years. VGM Insurance offers industry-specific insurance products and risk management solutions nationwide for a variety of post-acute healthcare industries as well as golf and hospitality markets. Learn more at .

Whats more At VGM Group we are 100% employee owned. Click to view more aboutVGM!

Reporting Accountability:VP of Carrier Relations and Program Development within VGM Insurance

Working Location:On-site in Waterloo Iowa at least four days per week

Working Hours Classification:Full-Time 40 hours per week 8am-5pm CST Monday-Friday with additional hours as needed to meet business need and job requirements

What youll do

• Reviewing processing and documenting all claims received from Medicare with focus on communicating impacts of claim activity with customers
• Working collaboratively with Bond Underwriter on impacts claims has on underwriting of renewals
• Serving as point of contact for all surety bond customers calls and inquiries received via email and phone
• Supporting system integration between VGMI two core systems for surety bonds including accurate invoicing and billing
• Quoting and retaining all general agency surety bond needs working collaboratively with our internal sales team agency team and customers
• Strong knowledge and experience of insurance and surety bonds including coverages rating terminology and technical procedures.
• Building professional relationships by communicating frequently and clearly to customers to meet mutual objectives
• Self-starter with desire to develop process improvements within surety bond program
• Ensuring that all regulatory compliance and transparency requirements are met and complies with all internal policies and procedures.
• Performing other duties and completing projects as assigned

Key Qualifications

• Commercial Insurance License if not currently licensed or license has expired upon employment candidate is required to obtain license and pass all applicable exams within 60 days
• 2 or 4 year degree in insurance risk management or business-related field required
• 1 year(s) of experience providing professional customer service in a corporate office setting
• Excellent verbal and written communication and interpersonal skills
• Proven attention to detail follow-through skills and problem-solving skills
• Ability to manage and prioritize multiple tasks at once
• Ability to work independently in a fast-paced and paperless environment
• Strong organizational and time management skills to prioritize heavy workloads to meet time sensitive deadlines.
• Proven ability to maintain strong business relationships and communicate effectively with others

Physical Requirements

• Working in front of and using technology efficiently such as computers phones misc. office equipment for long amounts of time per day
• Occasional travel to VGM offices for meetings/training etc. if working remote/hybrid
• Operation of office equipment and using technology efficiently such as computers phones misc. office equipment for hours per day
• Visual abilities include reading distance vision and peripheral vision
• Moving throughout the VGM facilities when needed

Learn more about VGM Group Inc.

Headquartered in Waterloo Iowa VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing commercial insurance management of healthcare services and networks in post-acute cases healthcare distribution direct to patient homes specialty consulting online education digital print and traditional marketing and more. VGM employs approximately 1700 people across 40 states and Canada with more than 1100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit.

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex pregnancy national origin disability genetic information military or veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.