Bond Support Specialist

Vgm Group, Inc

Job Location:

Waterloo, WI - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Do you enjoy being a problem solver communicating with others and being resourceful to solve customers challenges Do you thrive in a fast-paced collaborative environment Are you interested in starting a career within the insurance industry VGM Insurance will teach you what you need to know to succeed in this key role.

Why this role matters

The Bond Support Specialist will provide customers exceptional service on their bonds ensure that we maintain strong relationships with surety bond carrier partners and assist all insurance customers with their bond needs. This is a fast-paced position with frequent customer interaction and critical thinking skills including requiring a high level of organizational skills. This role is responsible for handling all surety bond claims and is expected to maintain a commitment to high-quality customer service.

The Bond Support Specialist at VGM Insurance is customer facing and responsible for supporting the servicing of our surety bond customers including handling all claim functions and administrative process changes on the Surety Bond book of business for VGM Insurance Services. You do not need to be an insurance or surety bond expert to succeed in this role.

VGM Insurance Services is headquartered in Waterloo Iowa and has provided Protection Beyond Policies for over 30 years. VGM Insurance offers industry-specific insurance products and risk management solutions nationwide for a variety of post-acute healthcare industries as well as golf and hospitality markets. Learn more at .

Whats more At VGM Group we are 100% employee owned. Click to view more aboutVGM!

Reporting Accountability:VP of Carrier Relations and Program Development within VGM Insurance

Working Location:On-site in either Waterloo Iowa or Des Moines Iowa (or surrounding areas)

Working Hours Classification:Full-Time 40 hours per week 8am-5pm CST Monday-Friday with additional hours as needed to meet business need and job requirements

What youll do

Serve as point of contact for all surety bond customers calls and inquiries received via email and phone
Build professional relationships by communicating frequently and clearly to customers to meet mutual objectives
Provide high quality customer service to VGM Insurance (VGMI) surety bond clients
Work collaboratively with Bond Underwriter on impacts claims has on underwriting of renewals
Review process and document all claims received from Medicare with focus on communicating impacts of claim activity with customers
Support system integration between VGMI two core systems for surety bonds including accurate invoicing and billing
Quote and retain all general agency surety bond needs working collaboratively with our internal sales team agency team and customers
Maintain strong knowledge and experience of insurance and surety bonds including coverages rating terminology and technical procedures
Develop process improvements within the surety bond program
Ensure that all regulatory compliance and transparency requirements are met and complies with all internal policies and procedures
Perform other duties and complete projects as assigned

What will make you successful

The Bond Support Specialist does not need to be a surety bond expert. Rather an interest in learning about the insurance industry obtaining and/or maintaining a commercial insurance license and providing high quality customer service to our clients is key to success in this role.

Commercial Insurance License if not currently licensed or license has expired upon employment candidate is required to obtain license and pass all applicable exams within 60 days
- VGM Insurance will support you in obtaining the commercial insurance license within the first 60 days of employment
1 year(s) of experience providing professional customer service in a corporate office setting
2 or 4 year degree in insurance risk management or business-related field preferred
Excellent verbal and written communication and interpersonal skills
Proven attention to detail follow-through skills and problem-solving skills
Ability to manage and prioritize multiple tasks at once
Ability to work independently in a fast-paced and paperless environment
Strong organizational and time management skills to prioritize heavy workloads to meet time sensitive deadlines.
Proven ability to maintain strong business relationships and communicate effectively with others

Physical Requirements

Working in front of and using technology efficiently such as computers phones misc. office equipment for long amounts of time per day
Occasional travel to VGM offices for meetings/training etc. if working remote/hybrid
Operation of office equipment and using technology efficiently such as computers phones misc. office equipment for hours per day
Visual abilities include reading distance vision and peripheral vision
Moving throughout the VGM facilities when needed

Learn more about VGM Group Inc.

Headquartered in Waterloo Iowa VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing commercial insurance management of healthcare services and networks in post-acute cases healthcare distribution direct to patient homes specialty consulting online education digital print and traditional marketing and more. VGM employs approximately 1700 people across 40 states and Canada with more than 1100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit.

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex pregnancy national origin disability genetic information military or veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Required Experience: