Rooms Coordinator Front Office, Housekeeping Washington Hilton

EOE/AA/Disabled/Veterans

The Washington Hilton is looking for a Rooms Coordinator to join our team!

Find this historic hotel which features 1107 rooms within blocks of Dupont Circle and Adams Morgan. The White House and National Mall are less than two miles away. We feature a seasonal outdoor pool deck complete with fire pits and a kids pool.

The ideal candidate for this position will have previous leadership experience in front office and housekeeping experience using OnQ and full availability including overnights holidays and weekends.

Shift Pattern:Housekeeping Coordinator (Friday and Saturday - 6AM-2:30PM) & 2 days in Front Office (full availability needed on these days including overnights holidays and weekends)

Pay Rate: $30.70 per hour

What are the benefits of working for Hilton

Hilton is proud to have an award-winning workplace culture ranking#1 Best Workplace by Great Place to Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay

• Medical Insurance Coverage for you and your family

• Mental Health Resources

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel discount program

• Supportiveparental leave

• Matching 401(k)

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Debt-free education:Access to a wide variety of educational credentials(ex. college degrees high school completion English-language learning digital literacy professional certificates and more)

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing

As a Rooms Coordinator you would be responsible for overseeing operations in the housekeeping and front office departments.

Specifically you would be responsible for performing the following tasks to the highest standards:

Housekeeping:

• Provides support for the Housekeeping Room Attendants Houseman Supervisors and Management team by coordinating all of the daily work assignments and guest requests of the daily operation.
• Monitor daily room assignments and unassigned rooms ensuring that all VIP site rooms room changes and pending rooms are completed in a timely manner and communicated to the Front Office/Housekeeping Management.
• Daily duties will consist of preparing and distribution of assignments checklists and reports for Room Attendants Supervisors and Housemen updating the white board with pertinent information for the day preparing the next days daily and recording attendance for the department.

• Ensure all necessary supplies are available at the coordinator desk and all daily/weekly and monthly paperwork is filed and stored correctly.

Front Office:

• Responsible for all pre-registration room blocks and handling all special reservation requests for individuals and groups.
• Prepares all VIP key packets and makes special arrangements as needed.
• Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances
• Ensure that rates comments special/guest requests are set-up correctly. Ensure routing prepare daily reports and no-shows are processed according to the event manager.

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What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.

• Integrity - We do the right thing all the time.

• Leadership - Were leaders in our industry and in our communities.

• Teamwork - Were team players in everything we do.

• Ownership - Were the owners of our actions and decisions.

• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!