Czech E-Commerce Customer Specialist in Lisbon 1500 Euros Welcome Bonus

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Grow Your Career in Customer Experience in Lisbon

Do you enjoy assisting customers resolving issues and helping create seamless online shopping experiences Join our team as a Customer Specialist and play an important role in supporting customers throughout their purchasing journey while delivering excellent service and satisfaction.

Role Overview

As a Customer Specialist you will support customers with questions related to online orders products payments deliveries and returns. Your role will help ensure a smooth and enjoyable shopping experience while maintaining high standards of customer care.

Key Responsibilities

Customer Assistance: Support customers through phone chat or email with questions about orders products payments shipping and returns.
Order Support: Guide customers throughout the purchasing process including placing orders tracking shipments and post-purchase assistance.
Problem Resolution: Identify customer concerns and provide efficient solutions while maintaining a positive experience.
Product Information: Offer clear guidance on product details availability and current promotions.
Case Handling: Escalate complex situations when needed while ensuring proper follow-up and resolution.
Customer Experience: Deliver professional empathetic service that fosters trust and strengthens customer loyalty.
Policy Compliance: Follow company procedures and service standards to ensure consistent and high-quality support.

Qualifications

Language Skills: Proficiency in Czech (C1/C2) and English (B2)
Experience: 0-1 year of experience in content moderation or a related analytical role
Skills: Strong communication analytical mindset and client-support ability
Eligibility: EU citizenship or valid Portuguese residency

Why Join Us

Performance Bonuses: Your results matter and theyre rewarded
Transportation Allowance: We support your daily commute so getting to work is easier
Meal Allowance: Daily meal support to keep you energized
Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity
Onsite in Lisbon: Work in one of Europes most vibrant capitals in a collaborative environment where you can grow your skills fast

If youre looking for a role where your digital marketing experience makes a real impact and where you can build your career in Lisbon this is for you.

Grow Your Career in Customer Experience in Lisbon Do you enjoy assisting customers resolving issues and helping create seamless online shopping experiences Join our team as a Customer Specialist and play an important role in supporting customers throughout their purchasing journey while delivering ...