Head of Enterprise Change PMO

Role Details
Job Title: Head of Enterprise Change PMO & Investment Governance
Location: Houston TX (Hybrid 4:1)
Reports To: Chief Business Technology Officer
Employment Type: Full time

About Us

Help us insure it. Tokio Marine HCC is a leading global specialty insurance group backed by the strength and stability of the Tokio Marine Group. With more than 50 years of sustained growth and profitability and offices across the United States the United Kingdom Europe and other international locations we offer more than 100 classes of specialty insurancecovering everything from the crops that feed us and the concerts that entertain us to rescuing travelers abroad.

Guided by our Mind Over Risk philosophy we empower clients to pursue opportunities with confidence while fostering a culture rooted in innovation collaboration and trust. Always Advancing we embrace an entrepreneurial spirit; as Experts in Tomorrow we anticipate whats next; and by Reaching Out we build genuine connections that enable our people and our business to thrive.

Role Overview

Establish and lead an integrated Change Program Management Office (PMO) Investment Governance and Portfolio Management function across our group of insurance companies. Accountable for ensuring that all material changes to how the organization operates are transparent evaluated governed and executed to deliver measurable business value. Ensure that major initiatives operate as disciplined programs or projects with clear strategic objectives defined return on investment (ROI) and cost benefit analysis transparent funding and approval pathways (including escalation to CEO level when required) coordinated execution across group and subsidiary entities and data driven performance measurement. Institutionalize best in class project portfolio and investment management practices to optimize the deployment of capital resources and organizational change capacity. By providing enterprise wide visibility prioritization and governance the function will ensure that investments are aligned to strategy and deliver tangible outcomes.

Key Responsibilities

• Enterprise Change Leadership

• Establish a consistent enterprise-wide change governance model.

• Ensure all significant business and technology changes are structured as formal programs/projects and anticipated impact to insurance value chain is clear.

• Drive disciplined scoping prioritization sequencing and interdependency management across group and subsidiary initiatives.

• Oversee change capacity management to prevent overload and ensure strategic alignment.

• PMO & Portfolio Management

• Build and lead a centralized Group PMO function.

• Implement standardized methodologies tools templates and reporting.

• Manage a consolidated enterprise portfolio spanning business and technology initiatives.

• Coordinate execution across subcompanies to optimize shared capabilities and avoid duplication.

• Provide transparent executive-level reporting on delivery health risks dependencies and value realization.

• Investment Governance & Capital Allocation

• Require ROI and Cost-Benefit Analysis (CBA) for all material initiatives.

• Ensure investment cases are financially sound and aligned with strategic objectives.

• Create approval frameworks up to CEO and Board level as appropriate.

• Track realized benefits against original investment theses.

• Data-Driven Decision Framework

• Institutionalize quantitative performance management across the group including:

• Efficiency per line of business

• Productivity per underwriter

• Productivity per claims adjuster

• Throughput cycle times loss ratios and service levels

• Cost & KPI Alignment

• Transparent understanding of cost-to-operate by function and business unit

• Clear linkage between initiative cost and expected KPI improvement

• Measurement of cost per transaction cost per policy cost per claim

• Post-implementation value tracking against financial and operational targets

• Drive a culture where executive decisions are based on measurable outcomes.

• Execution Oversight & Value Realization

• Monitor initiative execution quality and adherence to scope schedule and budget.

• Ensure cross-program coordination and conflict resolution.

• Hold initiative sponsors accountable for benefits realization.

• Establish portfolio-level risk management and escalation mechanisms.

What You Bring

Education

• Bachelors degree in Computer Science related field or equivalent education and experience.

Experience

• Minimum of 10 years of Enterprise change PMO leadership portfolio management or investment governance experience

• 6 years of leadership experience

Qualifications

• Senior leadership experience within insurance or financial services.

• Demonstrated experience implementing enterprise portfolio governance frameworks.

• Strong financial acumen including ROI modeling CBA and capital allocation.

• Experience overseeing complex multi-entity organizations.

• Experience reporting to C-level executives.

• Background in underwriting claims operations or insurance transformation.

• PMP PgMP PfMP or equivalent certifications (preferred but not required).

What We Offer

• Competitive salary and comprehensive medical vision and dental benefit package with eligibility beginning on your date of hire

• Strong learning culture with ongoing development opportunities

• Basic life and disability insurance

• 401(k) plan with 6% company match

• 20 days of PTO two floating holidays approximately 11 paid holidays and volunteer time off

• Paid parental leave

• An opportunity to do meaningful work and love what you do

Equal Opportunity Employer

TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity genetic information marital status medical condition national origin physical or mental disability protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances.