Associate Site Reliability Engineer (SRE)

Raleigh, WV - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About SoftPro
SoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF) SoftPros technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh North Carolina.

Why Join SoftPro

We believe in taking care of our people and fostering a culture of excellence. Heres what we offer:

Comprehensive Benefits: Medical dental vision disability and more

Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan

Generous Paid Time Off: vacation holidays and parental leave

Flexibility: Some positions are eligible for 100% remote work plus hybrid options for those living near our Raleigh HQ

Award-Winning Culture

SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2025 Best Place to Work by the Triangle Business Journalan honor weve earned 13 times since 2012!

If these values resonate with you wed love to have you on our team!

What are we looking for

SoftPro isseekingan enthusiastic and motivatedAssociate Site Reliability Engineer (SRE)to join ourCloudOperations Teamin ourRaleigh NCoffice or as a remote employee for a candidate with an appropriate amount of skillset and experience. This team supports our solutions using the latest Microsoft technologies and hostingservicesincluding Microsoft Azure encouraging your design input and creativity. The ideal candidate will develop foundational knowledge of the platforms that run our solutions. This position will contribute to ensuring ourSLAsare met through the engineering solutions the team develops.

What will I do as an Associate Site Reliability Engineer at SoftPro

Assistin producing and refining observability metrics associated with our platforms and the user experience.
Support the refinement of service level indicators and monitoring capabilities with the goal of proactivelyidentifyingand resolving issues.
Participate in the development of operational systems and solutions to include performanceapplicationhealth and scalability for cloud-based environments.
AssistinmaintainingInfrastructure as Code used to build alerting and configure monitoring systems.
Support the maintenance of CI/CD automation pipelines for the services and systems we provide.
Demonstrate technical curiosity through your drive to understand servicesleveragedin depth.
Collaborate with product development and engineering teams in support of organizational goals.
Assistwith incident response; help triage production issues in our software products including the underlying Cloud Infrastructure & service providers.
Support system reporting and monitoring needs as defined by the team.
Activelyparticipatein team activities (standups backlog refinements blameless postmortems product demonstrations / reviews).
Share your passion for problem solving and continuous improvement with the team.

What will I need to be successful as an Associate SRE at SoftPro

RequiredTechnicalSkills:

Infrastructure as Code:Basic understanding of provisioning Cloud Infrastructure and services using Infrastructure as Code tools; exposure to Terraform and/or Ansible is a plus.
Automation:Foundational skills in task automationleveragingscripting languages such as PowerShell or Bash; familiarity with CI/CD concepts and tools.
Operating Systems:Working knowledge of Linux/Unix command line and Windows Server OS environments.
Familiarity with containerizationconcepts and technologies such as Docker and/or Kubernetes.
Ability to manage workvia ticketing systems and source control (for example: Jira / DevOps / Git Repos).
Exposure to application performance monitoring & alertingplatforms/systems (for example Azure Monitor Application Insights or similar tools).
Databases:Basic familiarity with structured and/or document database technologies (MS SQL Server MySQL MongoDB / AzureCosmosDB).
Foundational understanding of cloud platforms particularly Microsoft Azure IaaS & PaaS resources.

RequiredSoft Skills:

Collaboration & Teamwork:Strong customer service skills and ability to work effectively in a team environment with developers and operations teams.
Communication:Ability to clearly communicate technical information to both technical and non-technical audiences.
Incident Support:Ability to remain calm and focused whenassistingduring system outages or impactful events.
Able to adapt to the constantly changing landscape of technologies systems and environments.
Self-drivenlearner-mustexhibitlogical & analytical thinking skills as well as strong attention to detail.

Desired Skills

Basic awareness of industry standard authentication protocols such as OpenID Connect (OIDC) and OAuth 2.0.
Exposure to networking concepts such as the OSI model and cloud network infrastructure.
Familiarity with SDLC concepts and software development fundamentals.
Any relevant academic internshipprofessionalproject experience in a cloud or operations environment.

Why Youll Love Working Here

Be part of a supportive fun team that values innovation and collaboration.
Enjoy opportunities for professional growth and continuous learning.
Make a real difference by helping customers succeed with tools that power the real estate industry.

Ready to Make an Impact
Join a team that values innovation collaboration and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!

Join Us and Live Our Core Values
At SoftPro our success is built on the principles we live every day:

Deliver AMAZING Customer Service
Be an AWESOME Teammate
Adopt a Sense of Urgency
Innovate to be Efficient
Produce Quality Work
Take Initiative
Go the Extra Mile

Equal Opportunity Employer
FNF its affiliates and subsidiaries is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age disability protected veteran status national origin sexual orientation gender identity or expression (including transgender status) genetic information or any other characteristic protected by applicable law.

Required Experience:

About SoftProSoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF) SoftPros technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in res...