Program Manager II, Pickup and Return Points (PARP)
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Amazon North America Pickup & Return Points team is looking for a Program Manager to join us in supporting Amazons automated secure self-service package delivery solution in this role youll have the opportunity to support a wide variety of partners that range from regional businesses to large commercial partners.
Our team is dedicated to creating a delivery experience that delights customers while providing a value add service to our business partners. We are seeking a seasoned Program Manager for our commercial Locker and Counter team that can help us expand our strategic relationships with key this role you will support our existing portfolio build and optimize our processes and advocate internally across partner teams on behalf of our customers. We will be relying on you to raise the bar for our customer experience efficiency and profitability. You will be expected to confidently operate in fast-pace and often ambiguous environment.
A day in the life
Day-to-day you own relationships with Mexicos commercial partners acting as their primary point of contact resolving escalations and driving adoption of Amazon programs. Internally you collaborate with Product Operations and Program teams to surface partner feedback identify network quality gaps and influence roadmap priorities. You track partner health metrics lead improvement initiatives and ensure performance standards are met across the network. This role solves the gap between external partner needs and internal execution ensuring Mexico PARP scales efficiently while delivering a high-quality customer experience.
About the team
The Amazon Pickup & Return points team has the unique privilege of being able to make a material impact on how customers physically interact with Amazon. Our team strives to provide best in class service and is dedicated to innovating on behalf of our customers. We encourage thinking big and there is plenty of room for a leader to make their mark and have a healthy mix of projects that stretch beyond their day to day responsibilities.
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazons culture of inclusion is reinforced within our 14 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
- Bachelors degree
- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Speak write and read fluently in English
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience working with nascent products/services in new markets
- Experience with ambiguity and thriving in a constantly changing environment
- Salesforce skills including reporting dashboard creation and account maintenance
- Previous experience presenting independently to c-suite of external partners
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our team is dedicated to creating a delivery experience that delights customers while providing a value add service to our business partners. We are seeking a seasoned Program Manager for our commercial Locker and Counter team that can help us expand our strategic relationships with key this role you will support our existing portfolio build and optimize our processes and advocate internally across partner teams on behalf of our customers. We will be relying on you to raise the bar for our customer experience efficiency and profitability. You will be expected to confidently operate in fast-pace and often ambiguous environment.
A day in the life
Day-to-day you own relationships with Mexicos commercial partners acting as their primary point of contact resolving escalations and driving adoption of Amazon programs. Internally you collaborate with Product Operations and Program teams to surface partner feedback identify network quality gaps and influence roadmap priorities. You track partner health metrics lead improvement initiatives and ensure performance standards are met across the network. This role solves the gap between external partner needs and internal execution ensuring Mexico PARP scales efficiently while delivering a high-quality customer experience.
About the team
The Amazon Pickup & Return points team has the unique privilege of being able to make a material impact on how customers physically interact with Amazon. Our team strives to provide best in class service and is dedicated to innovating on behalf of our customers. We encourage thinking big and there is plenty of room for a leader to make their mark and have a healthy mix of projects that stretch beyond their day to day responsibilities.
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazons culture of inclusion is reinforced within our 14 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
- Bachelors degree
- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Speak write and read fluently in English
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience working with nascent products/services in new markets
- Experience with ambiguity and thriving in a constantly changing environment
- Salesforce skills including reporting dashboard creation and account maintenance
- Previous experience presenting independently to c-suite of external partners
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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