Commercial Excellence Specialist

About Addi

We are a leading financial platform building the future of payments shopping and bankinga world where consumers and merchants can transact effortlessly grow together and where we create abundance and generate pride in them. Today we serve over 2 million customers and partner with more than 20000 merchants making Addi Colombias fastest-growing marketplace.

We provide banking solutions (deposits payments unsecured credit) and commerce services (e-commerce marketing) using state-of-the-art technology bridging the financial gap for millions and redefining how people experience financial freedom. As the countrys leading Buy Now Pay Later provider we have secured regulatory approval to operate as a bank unlocking even greater opportunities for our the past year we have also achieved profitability reinforcing the strength of our business model and our ability to scale sustainably.

Our mission has earned the trust of world-class investors including Andreessen Horowitz Architect Capital GIC Goldman Sachs Greycroft Monashees Notable Capital Quona Capital Union Square Ventures Victory Park Capital and more who back our vision for the future. With their support we are not just growingwe are transforming Latin Americas financial ecosystem and shaping the next generation to shop pay and bank in Colombia.

But what truly sets us apart is how we build. We are a conscious company driven by deep experience in scaling technology services and products and we live by our values every day.

About the Role

This is where you come in. Below youll find what this role is all aboutthe impact youll drive the challenges youll tackle and what it takes to thrive at Addi. If youre ready to be part of something big keep reading.

Whats the mission youll drive

Design implement and run a scalable tech-driven quality model for our national Field Sales team to ensure every merchant interaction reflects Addis excellence. You will bridge the gap between commercial execution and business impact by automating performance insights that drive elite sales standards across Colombia.

What you will do

• Achieve 100% monthly coverage of the SMB sales force by implementing a standardized evaluation system and an intelligent QA bot removing manual bottlenecks.

• Reach 95% calibration alignment between quality scores and conversion outcomes ensuring our QA model accurately measures the behaviors that lead to successful merchant partnerships.

• Drive specialized enablement by providing the Training cell with weekly skill gap reports by region identifying specific Hunters for immediate intervention based on data-driven measurements.

• Standardize SMB sales processes by auditing and defining new rubrics ensuring 90% of analyzed deal closures meet Addis rigorous compliance and technical value proposition standards.

• Close the traceability loop by establishing a system where 100% of Critical Quality rated Hunters are routed into improvement plans with team leads measuring progress and recurrence over time.
  

What were looking for

• Technical/Functional Expertise

  • 3 years of experience in Sales Operations Commercial Excellence or Quality Assurance within high-growth tech or Fintech environments.

  • Experience building objective rubrics and quality frameworks that link execution to business results.

  • Familiarity with CRM management and automated scoring tools.

• Analytical & Quantitative Mindset

  • Data-to-Insight focus: You dont just report errors; you identify root causes (e.g. distinguishing between a lack of knowledge vs. a lack of process adherence).

  • Ability to use data (Databricks Looker) to influence Regional Leaders and drive strategic changes in the field.

• Process Design & Automation

  • Scale-first mentality: Proficient in using no-code tools smart forms or AI-powered bots to ensure data collection is seamless and requires zero manual 1:1 review.

  • A relentless focus on building systems that grow without increasing headcount.

• Extreme Ownership & Bias for Action

  • Autonomy & Urgency: You are comfortable building while moving in a fast-paced environment.

  • No Ego: Relentless rigor in ensuring compliance and operational excellence to protect Addis reputation and merchant trust.
    

Why join us

• Work on a problem that truly matters We are redefining how people shop pay and bank in Colombia breaking down financial barriers and empowering millions. Your work will directly impact customers lives by creating more accessible seamless and fair financial services.

• Be part of something big from the ground up This is your chance to help shape a company influencing everything from our technology and strategy to our culture and values. You wont just be an employeeyoull be an owner

• Unparalleled growth opportunity The market were tackling is massive and were growing faster than almost any fintech lender at our stage. If youre looking for a high-impact role in a company thats scaling fast this is it.

• Join a world-class team Work alongside top-tier talent from around the world in an environment where excellence ownership and collaboration are at the core of everything we do. We care deeply about what we build and how we build itand we want you to be a part of it.

• Competitive compensation & meaningful ownership We believe in rewarding our talent. Youll receive a generous salary equity in the company and benefits that go beyond the basics to support your growth.

How the hiring process looks like

We believe in a fast transparent and engaging hiring experience that allows both you and us to determine if theres a great fit. Heres what our process looks like:

• Step 1: People Interview (30 min) A conversation with our Recruiting team to get to know you your experience and your motivation. Well discuss your fit with Addis mission your background in field team management and your alignment with our culture of Extreme Ownership.

• Step 2: Initial Interview (45 min) A deep dive with the Hiring Manager focused on your expertise in Sales Training and Commercial Excellence. Well explore concrete examples of how youve designed programs that directly impacted sales KPIs and how you align training with business objectives.

• Step 3: Case Study & Technical Exercise (60 min) You will work on a real-world Field Sales diagnostic challenge. This is your chance to showcase your analytical mindset your ability to identify skill gaps across regions and your approach to building a scalable quality model.

• Step 4: Deep Dive Interview (30 min) A strategic session with our Commercial Leaders. We will evaluate your cross-functional collaboration how you use data (Databricks/Looker) to identify opportunities and your capability to innovate within the commercial execution framework.

• Step 5: SMB Team Review (30 min) A specialized session focused on your relationship with field teams. We want to understand how you build trust with Hunters your mastery of sales techniques and your ability to apply rigorous quality standards without creating a punitive perception.

• Step 6: Co-Founder Interview (30 min) If theres a strong match youll have a final conversation with a member of our C-suite to align on long-term vision expectations and cultural fit. From there well move quickly to an offer and discuss next steps.

We value efficiency and respect for your time so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you just as much as it is for us. Regardless of the outcome we are committed to always providing feedback ensuring that you walk away with valuable insights from your experience with us.

Required Experience:

IC