SUMMARY

Salesforce COntact Center / Integration Developer with extensive experience integrating Salesforce (Service Cloud OmniChannel Voice/CTI) with Genesys and NICE CXone contact center platforms. Strong hands-on background designing and building APIs (REST/SOAP) authoring and transforming JSON payloads and implementing secure scalable integrations across CRM and CCaaS ecosystems. Proven partner to Solution Engineers and Architects to translate requirements into reliable technical solutions including call flows scripting and end-to-end voice routing.

SKILLS

• Salesforce:Service Cloud OmniChannel Salesforce Voice/CTI concepts Lightning Apex (REST services) Flow Platform Events Named Credentials External Services Connected Apps

• Contact Centers:Genesys Cloud(Architect Data Actions Web Services)NICE CXone(Studio ACD APIs scripting)

• Integration:RESTful API design webhooks event-driven patterns middleware (as applicable) data mapping idempotency retries error handling

• Data Formats:JSON (advanced) XML JWT/OAuth2 headers request/response schemas

• Dev Practices:Git CI/CD concepts logging/monitoring unit/integration testing Agile/Scrum

• Collaboration:working closely with Solution Engineers Architects Security and Operations teams

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Experience & Educational Requirements:
Bachelors Degree in Computer Science Information Technology or any other related discipline or equivalent related experience. 2 years of directly-related or relevant experience preferably in software designing and development.

Preferred Certifications:
Android Development Certification
Microsoft Certification
Microsoft Certified Engineer
Application/Infrastructure/Enterprise Architect Training and Certification e.g. TOGAF
Certified Scrum Master
SAFe Agile Certification
DevOps Certifications like AWS Certified DevOps Engineer

Skills & Knowledge:
Behavioral Skills:
Critical Thinking
Detail Oriented
Interpersonal Communication
Learning Agility
Problem Solving
Time Management

Technical Skills:
API Design
Cloud Computing Methodologies
Integration Testing & Validation
Programming/Coding
Database Management
Software Development Life Cycle (SDLC)
Technical Documentation
Web Application Infrastructure
Web Development Frameworks

Tools Knowledge:
Cloud Computing Tools like AWS Azure Google cloud
Container Management and Orchestration Tools
Big Data Frameworks like Hadoop
Java Frameworks like JDBC Spring ORM Solutions JPA JEE JMS Gradle Object Oriented Design
Microsoft Office Suite
NoSQL Database Platforms like MongoDB BigTable Redis RavenDB Cassandra HBase Neo4j and CouchDB
Programming Languages like JavaScript HTML/CSS Python SQL
Operating Systems & Servers like Windows Linux Citrix IBM Oracle SQL

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned