Automotive Service Department Manager
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Job Location:
Exeter, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Automotive Service Manager will be responsible for overseeing the daily operations of the Service Department focusing on maximizing profitability efficiency and customer satisfaction. Key duties include hiring and training staff managing inventory ensuring quality control for repairs managing budgets and resolving customer complaints to maintain high retention rates.
- Operational Management: Directs daily shop operations including scheduling workflow management and ensuring service efficiency.
- Staff Leadership: Hires trains mentors and supervises service technicians advisors and support staff.
- Customer Satisfaction: Acts as the primary contact for complaints ensuring high-quality service and fostering positive customer relations.
- Financial Performance: Manages the departmental budget monitors profitability and sets goals for productivity.
- Technical Compliance: Ensures all repairs meet manufacturer safety and regulatory standards.
Qualifications and Skills:
- Experience: Generally requires 3-5 years in the automotive industry with at least 2 years in a supervisory or management role.
- Technical Knowledge: Strong understanding of automotive systems diagnostics and repair processes.
- Skills: Exceptional leadership customer service communication and organizational skills.
- Requirements: High school diploma or GED is required clean driving record and ability to pass a pre-employment drug test and physical.
Required Experience:
Manager
Key Skills
- Sales Experience
- Mechanic Experience
- Customer Service
- Dealership Experience
- GM Vehicles
- Management Experience
- Upselling
- Auto Service Management
- Automotive Repair
- Computer Literacy
- Leadership Experience
- Automotive Service
About Company
We are looking for an Automotive Sales Associate to join our new car sales team! The right person will have experience selling, and must love working with peop...
