Customer Service Agent Merchant Team
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Job Location:
Buenos Aires - Brazil
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300 million people in 100 countries for our industry-leading security user fund transparency trading engine speed deep liquidity and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education research payments institutional services Web3 features and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities:
- As the frontline of the P2P market you will handle all inbound inquiries received and outbound communication is established in the form of chats emails and calls
- Independently provide accurate information to resolve problems/issues that arise
- Continuously educate ones self with up-to-date and relevant information to support the customer service operations
- You will escalate issues to your team leader managers and other departments as required
- Adhere to the Quality Assurance standards set
- Adhere to and comply with the schedule set by the Team Leader
- Assist in the preparation of other processes as and when assigned/required by the Team Leader
- Display good team working attitude and behavior within the team and other departments in the company
Requirements:
- 2-3 years experience in frontline customer support preferably in the financial or service industry
- Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
- Both adaptable and resilient able to operate in a quickly changing environment
- Great at multitasking prioritizing and managing time effectively.
- You must have a fast internet connection (5mpbs broadband internet connection at least)
- Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage.
- Ability to work on flexible working hours and shifts (including night shifts weekends and Public Holidays)
Why Binance
Shape the future with the worlds leading blockchain ecosystem
Collaborate with world-class talent in a user-centric global organization with a flat structure
Tackle unique fast-paced projects with autonomy in an innovative environment
Thrive in a results-driven workplace with opportunities for career growth and continuous learning
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application you confirm that you have read and agree to our Candidate Privacy Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
Key Skills
- Corporate
- Lighting
- Marketing & Advertising
- Back Office
About Company
Binance is a blockchain ecosystem comprised of Exchange, Labs, Launchpad, Info, Academy, Trust Wallet, and Blockchain Charity Foundation (BCF). Binance Exchange is one of the fastest and most popular cryptocurrency exchange platforms in the world, capable of processing over 1.4 millio ... View more
