Sr. Observability Platform Engineer

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

American Express Global Business Travel (Amex GBT) is seeking an accomplishedSenior Observability Platform Engineer to lead the design development and evolution of our enterprise observability this strategic role you will architect scalable observability solutions mentor engineering teams and drive innovation in monitoring and system reliability across our global technology ecosystem.

What Youll Do:

• Architect and lead the design of comprehensive observability platformsleveragingELK Stack New Relic DatadogAlertsite and emerging technologies

• Establish observability standards best practices and governance frameworks across the organization

• Mentor and guide junior engineers and platform teams in observability implementation and optimization

• Develop advanced monitoring strategies custom dashboards and intelligent alerting frameworks

• Lead cross-functional initiatives to instrument applications and infrastructure for end-to-end visibility

• Optimizeobservability infrastructure for scalability cost-efficiency and performance at enterprise scale

• Conduct technical evaluations and recommendations for new observability tools and platforms

• Design and implement automated remediation workflows and self-healing capabilities

• Lead incident response efforts and drive post-incident analysis and continuous improvement

• Collaborate with security and compliance teams to ensure observability meets regulatory requirements

• Present technical insights and recommendations to senior leadership and stakeholders

• Contribute to technical documentation runbooks and knowledge base development

What Were Looking For:

• 8 years of experience in platform engineering DevOps systems engineering or related roles

• 6 years of hands-onexpertisewith enterprise observability platforms (ELK Stack New Relic DatadogAlertsite or similar)

• Deep understanding of monitoring architectures logging strategies metrics collection distributed tracing and alerting frameworks

• Demonstratedexpertisein designing and implementing centralized logging solutions at scale

• Proven experience creating andmaintainingcomprehensive monitoring dashboards and visualizations

• Strong hands-on experience implementing synthetic monitoring and end-to-end transaction monitoring

• Deepexpertisein Application Performance Monitoring (APM) concepts implementation and optimization

• Extensive experience with Real User Monitoring (RUM) and digital/browser/mobile app observability

• Advanced understanding of alerting best practices alert management and incident response

• Deep knowledge of SLI/SLO definition measurement and tracking methodologies

• Expertisein defining measuring and tracking MTTA MTTR MTTD and other incident metrics

• Advancedproficiencyin scripting and programming languages (Python Go Bash or similar)

• Extensive experience with cloud platforms (AWS Azure or GCP) and multi-cloud environments

• Strongexpertisein containerization and orchestration (Docker Kubernetes)

• Proven experience designing and implementing Infrastructure as Code solutions (Terraform CloudFormation Ansible)

• Demonstrated leadership and mentoring capabilities

• Strong problem-solving abilities and experience with complex system troubleshooting

Preferred Qualifications:

• Experience architecting observability solutions for large-scale distributed systems

• Expertisewith multiple observability platforms and comparative knowledge

• Background in APM (Application Performance Monitoring) and advanced monitoring techniques

• Experience with machine learning-based anomaly detection and intelligent alerting

• Knowledge ofOpenTelemetry or other advanced instrumentation technologies

• Familiarity with chaos engineering and resilience testing

• Security and compliance monitoringexpertise(SIEM integration audit logging)

• Published articles conference talks or open-source contributions in observability domain

• Relevant certifications (AWS GCP Azure or vendor-specific observability certifications)

• Experience in financial services or enterprise environments

Location

Click here to learn more about the benefits we offer in Mexico.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!