Collections Agent

Palmpay Limited

Job Location:

Pasig - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

Conduct outbound calls and follow-ups with borrowers regarding overdue accounts.
Negotiate payment plans and secure timely settlements in line with company policies.
Maintain accurate and updated records of all collection activities in the system.
Provide clear explanations of account status outstanding balances and payment options.
Coordinate with internal teams to resolve client disputes or issues.
Meet individual and team collection targets on a monthly basis.
Ensure compliance with lending and collection regulations.

Job Requirements:

Fluency in both English and Cebuano (verbal and written).
Proven experience in collection telemarketing or customer service is an advantage.
Good communication negotiation and persuasion skills.
Ability to handle pressure meet deadlines and achieve targets.
Basic computer skills (MS Office CRM or collection systems).
High level of integrity professionalism and empathy.
At least high school diploma or vocational graduate.

Required Experience:

Senior IC

Key Responsibilities:Conduct outbound calls and follow-ups with borrowers regarding overdue accounts.Negotiate payment plans and secure timely settlements in line with company policies.Maintain accurate and updated records of all collection activities in the system.Provide clear explanations of acco...