IT Support Specialist

About the Client

Our client provides comprehensive operational support and a wide range of expert services to leading insurers brokers fleet operators and automotive manufacturers worldwide.

With more than 3300 employees across ten countries the company delivers high-quality solutions at scale for over 1200 clients. Our client helps the global insurance market handle millions of claims every year in the most efficient and cost-effective way.

The company is currently undergoing an exciting transformation program where modern software solutions cloud technologies and advanced architectural approaches play a key role in driving the business forward.

Role Overview

Innovation Group is looking for an IT Support Specialist who will serve as the first point of contact for internal IT issues and requests.

In this role you will provide technical support to users maintain workplace systems and IT infrastructure and collaborate with internal IT teams to ensure reliable and efficient operations across the organization.

This role is ideal for someone who enjoys troubleshooting working with IT systems and delivering high-quality support to internal users.

Responsibilities

• Act as the first point of contact for IT-related issues via phone in person or through the ticketing system
• Classify prioritize and assign incoming IT support requests and incidents
• Resolve IT tickets and maintain administrative and user documentation
• Collaborate with internal IT specialist teams (Client Server Voice)
• Install configure and maintain workstations mobile devices peripherals and network components
• Manage user accounts permissions and system-related objects
• Monitor IT infrastructure using monitoring tools together with the team
• Support and maintain hardware environments including client devices servers and mobile equipment
• Participate in IT projects and infrastructure improvements

Qualifications

• Higher education in IT Computer Science or a related field
• Several years of hands-on experience in IT support
• Experience with Windows domain administration
• Knowledge of network infrastructure and networking fundamentals
• Strong technical understanding of IT systems and troubleshooting processes
• Excellent communication skills (written and verbal)
• Strong problem-solving abilities
• Ability to work independently and responsibly
• Strong customer and service orientation
• Good English language skills