Rooms Division Manager

About The Hotel
Perfectly located on the banks of the Brisbane river and a stones throw to the Botanic Gardens the Stamford Plaza is Brisbanes finest 5 Star luxury Hotel and the flagship for Stamford Hotels & Resorts. Our unique location is second to none in the Brisbane market with all 252-guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate Special Events & Weddings and additionally hosts 2 flagship restaurants and The Pav bar. To find out more about us and to see what we have to offer please visit our website: the role
Stamford Plaza Brisbane is seeking a commercially experienced Rooms Division Manager to join the Leadership Team.

This is a leadership position reporting to the hotel General manager and will oversee Front Office Housekeeping and guest service operations to ensure a seamless and memorable guest experience.

You will be responsible for:

• Overseeing the day-to-day operations of the Rooms Division including Front Office Concierge Housekeeping and Night Audit to ensure smooth coordination and a consistently high standard of guest service.
• Leading the team to deliver exceptional guest experiences ensuring efficient check-in and check-out processes well-maintained guest rooms prompt issue resolution and service standards that reflect the hotels brand and positioning.
• Driving operational performance across the division by monitoring room inventory occupancy service delivery labour productivity and departmental workflows to maximise efficiency and guest satisfaction.
• Managing the financial performance of the division including budgeting forecasting payroll and labour cost control linen and operating expenses and the achievement of departmental targets.
• Building coaching and developing a high-performing Rooms Division team through effective leadership training performance management succession planning and close collaboration with HR on recruitment and employee engagement.
• Ensuring full compliance with hotel policies brand standards workplace health and safety requirements audit standards and operating procedures across all areas of responsibility.
• Working closely with other department heads to support overall hotel operations maintain service consistency and contribute to the achievement of broader business goals.

What We Are Looking For

• 810 years of hotel operations experience including at least 3 years in a senior Rooms Division or Front Office leadership role within a 45 star hotel.
• Strong leadership capability with experience managing large teams and multiple operational functions.
• Commercially minded with solid understanding of budgets revenue performance and operational controls.
• Strong knowledge of PMS POS reporting systems and hotel service standards.
• A hands-on calm and guest-focused leader who leads from the front and builds high-performing teams.

Culture and Benefits

Our Knights Head Logo is conceived from our founder Sir Stamfords family crest and symbolises the strength and unity of our members within the company. We believe our people are our greatest asset and we therefore strive to reward retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive;

• Opportunity to progress within the organisation
• Free staff meals
• Uniforms and Laundry
• Food & beverage discounts in all F&B outlets within the Hotels
• Discounted accommodation throughout Stamford Hotels & Resorts
  
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