Optimization Program Manager,, ACES

Amazon Customer Excellence Systems (ACES) is seeking a Program Manager to drive multi-year optimization programs across All Miles AU Operations spanning First Mile Middle Mile and Last Mile. This is a high-impact cross-functional leadership role at the heart of Amazon Australias operational transformation.

As an ACES All Miles Program Manager you will serve as the strategic nerve center for AU Operations translating complex 3-year forecasts and annual operating plans into actionable measurable programs that drive productivity cost efficiency and customer experience improvements across the entire fulfilment and delivery network.

You will own the design planning and delivery of multi-year strategic programs that cut across First Mile FCs Middle Mile transportation and Last Mile delivery operations. You will partner with operations leadership finance supply chain and technology teams to define the path forward on our most critical network challenges from automation and capacity expansion to speed cycle optimization and channel strategy.

Key job responsibilities
What Youll Do

You will lead the end-to-end lifecycle of strategic programs from problem definition and business case development through to execution change management and post-implementation review. Your work will span:

Strategic Planning & Program Ownership: Scoping and owning multi-year programs aligned to AUs planning cycles. Translating network strategy into structured program roadmaps with clear milestones owners and success metrics. Partnering with ACES leadership to define and prioritize the top strategic initiatives across all miles.

Cross-Mile Optimization: Driving end-to-end productivity and cost improvements across First Mile Middle Mile and Last Mile operations. Identifying synergies across miles and building programs that unlock disruptive network-wide improvements.

Stakeholder Management & Communication: Building and maintaining strong relationships with operations finance supply chain technology and channel partner teams. Creating effective communication plans that provide visibility to all impacted teams. Facilitating alignment across a complex multi-functional stakeholder landscape.

Change Management: Leading structured change management for major operational programs ensuring adoption and sustainability of new processes tools and ways of working. Partnering with the ACES Change Management stream to embed best practices across the organization.

What Were Looking For

You bring a rare combination of strategic thinking and operational credibility. You are comfortable operating at the intersection of long-term planning and day-to-day execution and you know how to drive alignment across large complex organizations without direct authority.

You have demonstrated experience managing multi-year cross-functional programs in a fast-paced logistics supply chain or operations environment. You are a strong communicator who can distil complex problems into clear narratives for senior leaders and you are equally comfortable rolling up your sleeves to drive execution at the ground level.

Experience across more than one operational mile (First Middle or Last Mile) is highly valued. Familiarity with Amazons planning mechanisms or equivalent strategic planning cycles is a strong advantage.

Scope & Working Arrangements

This role covers all miles of AU Operations First Mile FCs Middle Mile transportation and sort and Last Mile delivery stations with a national scope across Australias top metro markets (Sydney Melbourne Brisbane Perth Adelaide). The role requires travel within Australia and may involve working across non-traditional shift patterns including nights and weekends to support operational programs


About the team
The AU Operational Excellence team provides end-to-end leadership across all miles of Amazon Australias operations with a mandate to drive continuous improvement network reliability and operational capability at scale. The team brings together a broad set of disciplines capital project management routing optimization learning and development business analytics quality management variance reduction and ACES planning under a single organizational umbrella.

The OE team partners across the full AU operations ecosystem including First Mile FCs Middle Mile transportation and sort Last Mile delivery stations channel partners and 3P networks. Its work spans both strategic horizon-setting and day-to-day operational support ensuring that AU Operations can absorb growth adopt new technologies and consistently deliver for customers as the network scales.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.