Hotel Manager
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Job Location:
Westlake, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Hotel Operations Manager plays a key leadership role in driving an exceptional guest experience and ensuring all hotel operations run seamlessly. This position oversees both frontofhouse and backofhouse departments partnering closely with team leaders to maintain service excellence operational efficiency financial performance and brand standards.
Were seeking a hospitality leader who thrives in a dynamic peoplecentered environment and enjoys elevating the guest experience through coaching collaboration and proactive problemsolving. The ideal candidate is dedicated to fostering a positive culture supporting staff development and creating memorable stays through consistent operational excellence.
Responsibilities
Operational Leadership
- Oversee daily operations across all hotel departments including Front Desk Housekeeping Maintenance and Food & Beverage.
- Ensure a clean safe and welcoming environment throughout the property.
- Monitor staffing levels and schedules to maintain efficient operations.
Guest Experience
- Serve as a primary point of contact for guest concerns and service recovery.
- Drive initiatives that improve guest satisfaction scores and overall experience.
- Ensure all team members deliver consistent warm and professional service.
Team Development
- Recruit train and coach team members to strengthen service excellence and operational performance.
- Lead departmental meetings and promote a culture of collaboration and accountability.
- Support performance reviews and continuous development opportunities.
Financial & Administrative Oversight
- Assist with budgeting forecasting payroll and cost-control initiatives.
- Monitor key performance indicators (KPIs) and implement improvement plans when needed.
- Maintain accurate records and ensure compliance with company policies and regulatory requirements.
Property Management
- Oversee maintenance requests property inspections and safety procedures.
- Ensure brand standards cleanliness and operational protocols are consistently met.
- Collaborate with vendors and service partners as needed.
Qualifications
- Previous experience in hotel operations or hospitality leadership.
- Strong understanding of hotel departments guest service standards and operational workflows.
- Excellent communication problemsolving and decisionmaking skills.
- Ability to lead diverse teams and foster a positive work environment.
- Strong organizational skills with the ability to manage multiple priorities.
- Advanced knowledge of and experience with hotel management systems (PMS POS scheduling software).
- Knowledge of budgeting forecasting and operational financials.
- Hospitality or business-related education or certification.
Required Experience:
Manager
Key Skills
- Food Handling
- Hospitality Management
- Hotel Experience
- Hospitality Experience
- GM Vehicles
- Management Experience
- Profit & Loss
- Revenue Management
- Hotel Management
- Operations Management
- Budgeting
- Leadership Experience
About Company
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown thro ... View more
