Senior Technical Architect (Salesforce)
Job Summary
Job Description
OFFICIAL
Role Profile
Role details
| Role Title | Senior Technical Architect (Salesforce) |
| Level | Level 2b |
| Directorate | Digital Data and Security Services (DDSS) |
| Location | London / Glasgow / Cardiff |
| Contract Type | Permanent / Fixed-Term |
| Approach | Internal |
| Security Level Required | SC |
Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system a goal that everyone wants to achieve. Whatever your role youll be playing your part in creating new energy solutions that are great for customers and great for the environment.
Ofgem has a culture of inclusion that encourages supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace our employees are comfortable bringing their authentic selves to work.
This role aligns with the Senior Technical Architect role in the Government Digital and Data Capability Profession.
Purpose
A senior technical architect is responsible for the design and assurance of technical systems that meet business needs. They work on complex projects providing technical direction and guidance to delivery teams. They ensure that technical designs are aligned with strategic and architectural standards and that systems are robust scalable and maintainable.
At Ofgem this means leading the design and assurance of Salesforce-based solutions that enable secure scalable and user-focused digital services. You will work across multiple Salesforce clouds (Service Experience PSS and Core Platform) integrating with enterprise systems and ensuring adherence to Ofgems architectural data and security principles. At this level you will influence delivery teams mentor colleagues and contribute to the evolution of Ofgems Salesforce architecture community and standards.
At this role level you will:
- define and assure technical designs for Salesforce platforms across multiple delivery teams
- guide and support engineers and architects in applying Salesforce standards and patterns
ensure solutions meet user business and security needs and are aligned to Ofgems technical strategy - identify and communicate technical risks and dependencies across teams
contribute to the continuous improvement of technical standards reusable patterns and design governance
- Lead the design and documentation of Salesforce solutions ensuring they meet business needs align with architectural standards and deliver value across Ofgems programmes.
- Provide technical assurance for Salesforce implementations ensuring solutions comply with Ofgems architecture security and design principles.
- Design Salesforce solutions that integrate effectively with enterprise platforms and data systems ensuring information consistency interoperability and adherence to data governance policies.
- Work with delivery teams to guide technical decisions resolve design challenges and ensure high-quality implementations that meet user and business expectations.
- Mentor associates and technical architects contribute to the Salesforce Centre of Excellence and promote the adoption of best practices across teams and projects.
| Skill | Level | Description |
| Technical architecture | Practitioner |
|
| Systems integration | Practitioner |
|
| Technical leadership | Practitioner |
|
| Technical strategy and governance | Working |
|
| Designing technology solutions | Practitioner |
|
| Development process optimisation | Working |
|
| Security and compliance | Working |
|
Key Outputs and Deliverables
- Salesforce architecture designs and documentation aligned with Ofgem standards and governance processes.
- Technical assurance for Salesforce solutions with compliance to architectural security and operational requirements.
- Technical input for solution options and assessments enabling informed decision-making by delivery teams and business stakeholders.
- Integration patterns and data models supporting reliable and secure interoperability with Ofgem enterprise platforms.
- Salesforce CoE contributions including reusable components templates and design patterns promoting best practices.
- Principal Technical Architect (Salesforce) and Enterprise Architects
- Programme and Project Managers
- Developers Technical Leads and Product Owners
- Data and Security Teams
- Delivery and Operations Managers
- Salesforce CoE
- SI
- Salesforce Partner and Vendor Teams
- Cabinet Office and GDS (for standards assurance)
- System Integrators and Delivery Partners
- Cross-government Salesforce and technical architecture communities
- Professional certification and training providers
| Essential |
Holds or can obtain the following certifications or equivalent within 6 months:
|
| Desirable |
|
Behaviours
Seeing the Big Picture
Changing and Improving
Making Effective Decisions
Leadership
Communicating and Influencing
Working Together: Developing Self and Others
Managing a Quality Service
Delivering at Pace
OFFICIAL
Required Experience:
Senior IC