Business Systems & Operations Support Contractor

Business Systems & Operations SupportContractor (ShortTerm)

Location: Melbourne (Onsite) Engagement: Shortterm contract Approx. 4 days/week (flexible weektoweek)Rate: Day rate TBA

Eligibility: Australian Nationalor at least PR status.

Need a short-term role where you can make animmediate impact

Wild Tech is seeking a Business Systems &Operations Support Contractor to help maintain continuity across CRM operationalsystems and databasedriven processes while two key team members are onmaternity leave from around the end of April.

This is a handson getthingsdone role for someonewho can quickly build trust with operational teams troubleshoot issues withlimited documentation and keep daytoday workflows running smoothly.

Note: This role is Melbournebasedand onsite (not remote / interstate). Regular inoffice presence isessential to support operational teams effectively.

What youll be doing

Operational Support & Issue Management

Act as the main point of contact for systemrelated queries during the maternity leave period. Manage unplanned issues (pinchhitting) and maintain operational continuity. Help teams troubleshoot workflows system usage and business needs in real time.

Systems Diagnostics & Analysis

Perform diagnostics across databases to identify pinch points inefficiencies and emerging operational risks. Build a working understanding of CRM and ERPtype tools (e.g. SugarCRM operational wastage systems). Break down loosely defined or ambiguous issues into clear requirements for stakeholders and vendors.

Vendor & Stakeholder Coordination

Engage with external vendors to describe issues clearly and support timely resolution. Translate business needs into actionable technical instructions. Communicate effectively with commercial technical and operational stakeholders.

Handover & Knowledge Transfer

Participate in a structured handover before the leave period (an early starta few days to a week prioris preferred). Review transition files attend walkthroughs and carry forward ongoing work.

Reporting line:Youll report to the Commercial Manager and work with senior stakeholders whohave a strong interest in technology and process optimisation.

What were looking for

Youre likely someone who has worked in roles combining operationssystems usage and problem resolutionand you enjoy being the person who bringsclarity when things are messy.

Skills & experience

Experience working with CRM ERP or databasedriven systems. Strong diagnostic and problemsolving capability; able to identify patterns inefficiencies and root causes. Comfortable dealing with incomplete documentation ambiguity and evolving requirements. Strong interpersonal and stakeholder engagement skillsable to translate technical matters into businessfriendly language. Independent proactive and comfortable operating in grey areas.

Workload & flexibility

Expected workload is approximately four days per week with weektoweek flexibility (e.g. five days one week three the next). Must be available onsite as required; remote arrangements are not suitable for this role.

Safety quality & communication

Youll be expected to act in line with OccupationalHealth & Safety environmental responsibilities and the company qualitymanagement system while maintaining proactive constructive communication andcollaboration across teams.

How to apply / enquire

Recruitment contact: Jaclyn Tinkler or for further information on Wild Tech view our website:https//