Director of Rooms

Aventura, FL - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee Fontainebleau Development The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Scope of Position

The Director of Rooms is responsible for overseeing the management and operational excellence of the Rooms Division ensuring a seamless and exceptional guest experience. This role encompasses the management of the Front Office At Your Service Housekeeping Guest Services and related departments all aimed at delivering outstanding service and luxury standards. The Director of Rooms plays a critical role in driving guest satisfaction optimizing operational efficiency and maintaining consistency with JW Marriott Turnberry Miami Resort & Spas elevated standards. This role also involves developing and executing strategies that enhance the guest experience and operational performance.

Responsibilities

Lead and oversee all operations within the Rooms Division including Front Office Housekeeping At Your Service and Guest Services ensuring all departments operate cohesively to deliver exceptional guest experiences.

Resolve all guest concerns swiftly and efficiently ensuring high levels of satisfaction. Engage with guests proactively and professionally addressing needs and anticipating expectations.

Uphold JW Marriott Turnberry Miami Resort & Spas standards across all areas of responsibility ensuring consistency in service delivery cleanliness and overall guest experience.

Recruit train and mentor a strong team of managers and associates across the Rooms Division. Conduct regular performance evaluations provide continuous feedback and foster a culture of excellence and accountability.

Maintain the confidentiality of all guest and member information and pertinent resort data as well as the security of high-profile guests or members in accordance with JW Marriott Turnberry Miami Resort & Spa standards.

Work closely with other departments including Housekeeping Maintenance Sales and Food & Beverage to ensure smooth and integrated guest experience. Act as a liaison between the Rooms Division and other hotel departments.

Build report with VIP guests Bonvoy members and distinguished visitors. Manage special requests and ensure personalized experiences that drive guest loyalty.

Review and analyze Guest Satisfaction Surveys (GSS) and other feedback channels developing strategies for continuous improvement.

Manage payroll labor costs scheduling and departmental budgets. Ensure cost-effective and efficient operations while maintaining high service standards.

Ensure the safety and security of all guests and associates adhering to health safety and security protocols.

Initiate and execute continuous improvement programs to elevate the guest experience optimize operations and drive revenue.

Position Requirements

Strong leadership presence suitable for a luxury environment with the ability to inspire confidence and maintain a positive solution-oriented attitude.

Minimum of 5 years in progressively responsible management roles within the hospitality industry with a focus on Rooms Division operations (Front Office Housekeeping etc.).

Demonstrated success in Front Office and Guest Services operations with a proven ability to enhance guest satisfaction and resolve concerns effectively.

Capable of managing multiple priorities and tasks in a dynamic fast-paced environment while maintaining a focus on quality.

Excellent verbal and written communication skills with an emphasis on active listening empathy and problem-solving.

Education

High School diploma or equivalent or GED; 4 years experience in Guest services Front Office Housekeeping or related professional area.

2 year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in guest services Front Office Housekeeping or related professional area. Must actively participate in the decision-making process on guest relocation for nights when over-capacity execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.

Skills and Abilities

Able to communicate in the English language. Second language is a plus.

Ability to work varying shifts including weekends and holidays to ensure 24/7 operations of the Rooms Division.

Experience using software programs such as Microsoft Office (Word Excel and Outlook).

Solid understanding of Rooms Division operations including Front Office systems housekeeping and guest services protocols.

Physical Requirements

Must be able to stand and walk for extended periods during the workday

Ability to use a computer telephone and other office equipment.

Must be physically fit to lift pull and push items up to 50 pounds.

Also requires standing/walking/reaching and bending throughout shift.

This company is an equal opportunity employer.

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Required Experience:

Director

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Fontainebleau Development The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and pr...