Resident Services Manager
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Job Location:
Sandy Springs, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
At Cortland we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector our focus on performance innovation and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources autonomy and support needed to deliver results and advance their careers in a high-performance environment.
Role Overview
As a Resident Services Specialist youll be a key member of our Center of Excellence (COE) delivering exceptional personalized support to residents and internal teams across phone email and digital channels in a fast-paced contact center environment. This role plays a vital part in strengthening resident relationships resolving concerns efficiently and driving satisfaction and retention through service excellence.
The ideal candidate thrives in a high-volume setting and brings a calm solutions-focused approach to every call message or case. If youre dependable detail-oriented and motivated by helping others youll make a meaningful impact here.
- Respond to resident inquiries with professionalism urgency and empathy
- Proactively manage a shared workload and support cross-functional collaboration
- Consistently meet or exceed key performance indicators (KPIs) and goals
- Demonstrate strong communication critical thinking and multi-tasking abilities
- Thrive in a fast-paced diverse team-driven environment
- Prioritize tasks effectively and deliver results within established timelines
- Adapt to an environment which promotes innovation change and continuous improvements
- Ability to excel in a contact center by leveraging continuous coaching and professional development
Qualifications
- Bachelors degree or equivalent industry experience
- 2 years experience in sales customer service or contact center operations
- Experience in the multifamily industry preferred
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite Funnel OneSite and RealPage applications
- Proficiency using CRM tools in a contact center environment
- Flexibility to work weekends and/or extended hours as business needs require
- Bilingual (English/Spanish) proficiency is a plus
About Cortland
Founded in 2005 Cortland is an international vertically integrated multifamily real estate investment development and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US Cortland combines in-house design construction and operations to deliver value and innovation across its portfolio.
Join us as we reimagine apartment living and drive outsized returns through purpose performance and people.
Cortland is an equal opportunity employer and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardlessof race color religion gender sexual orientation gender identity or expression national origin age disability protected veteran status genetic information or any other characteristic protected by applicable you have a disability and need an accommodation or assistance with the application process and/or using our website please email
Cortland is a drug-free workplace.
Cortland participates in e-verify to verify the employment status of
all persons hired to work in the United States.
Required Experience:
Manager
Key Skills
- EMR Systems
- Senior Care
- Developmental Disabilities Experience
- MDS
- Yardi
- Computer Literacy
- Fair Housing Regulations
- Maintenance
- LIHTC
- Document Management Systems
- Property Management
- Supervising Experience
About Company
You can live in an apartment, or you can live at Cortland. As a leader in the multifamily industry, we create resident-centric, hospitality-driven living spaces and experiences across the US.
