Manager – Funds Client Services & Support (Dealer Services)

As the Manager of the Dealer Services team the primary responsibilities include providing operational and client servicing support to the Funds intermediary partners and retail clients and the oversight of the Funds external transfer agent provider.

Client Support

• Manage trading across omnibus versus direct accounts (broker-dealers RIAs retirement platforms)
• Oversee call center/investor inquiries statements etc for 65k direct accounts
• Drive day-to-day client interactions: providing documentation for account transfers required minimum distributions exchanges and eligibility requirements for the Funds different share class offerings
• Draft and coordinate client communications
• Develop strong relationships with internal groups (Legal Compliance Operations Client Service Reporting Marketing RFP and Portfolio Management) to process and resolve client requests manage deadlines and deliver superior client experience
• Provide support for the US Intermediary Sales team for the distribution of our offshore funds
• Assist with Board Reporting

Operational Support

• Ensure proper adherence to the requirements of the Funds prospectus and SAI
• Monitor large cash flows impacting investor concentration
• Oversee key performance indicators and work quality of the external transfer agency providers
• Conduct on-site and virtual operational visits (health checks) and manage operational risk assessment of third-party vendors
• Partner with product management on all modifications to the existing funds including ETF conversions
• Transfer Agency Lead on New Fund launches
• Manage industry reporting obligations including participation in ICI surveys

Process Improvement

• Act as a day-to-day coordination point across teams helping drive internal process improvement and data insights to support business growth
• Leverage AI tools and automation to enhance data workflows and reporting processes - reducing manual effort and improving turnaround times

Qualifications

• Bachelors degree required preferably in Finance Economics Business or a related field
• 10 years of experience managing teams and operationally supporting 40 Act Funds
• Series 7 and Series 24 are required; additionally candidates must hold either the Series 66 or both the Series 63 and Series 65 or be willing to obtain the applicable license(s) within 6 months of hire.
• Knowledge of DTCC/NSCC mutual fund processing
• Strong proficiency in Excel and PowerPoint; ability to work with large datasets and effectively visualize information
• Demonstrated familiarity with AI tools(e.g. ChatGPT Microsoft Copilot or similar) and a proactive mindset toward using AI to automate workflows surface insights and create efficiencies across sales and operations functions
• Ability to identify repetitive or manual workflows and apply AI-assisted solutions to improve speed and accuracy
• Eagerness to stay current on emerging AI tools relevant to asset product management and sales enablement
• Superior interpersonal written and verbal communication skills; able to synthesize information and communicate clearly with both internal and external stakeholders
• Ability to work independently and manage/prioritize multiple projects across numerous internal groups
• Proactive resourceful highly motivated team player who can coach and mentor team
• Comfortable in a fast-paced high-intensity environment with evolving priorities

Neuberger is unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

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Compensation Details

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission production or any other form of compensation that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

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