Director of Access Services

Job Summary

Dr. Martin Luther King Jr. Library is a unique partnership between San José State University (SJSU) and the City of San José which opened in August 2003. It is the first library in the United States to integrate the services and collections of a major university and public library system. Located in downtown San José the King Library is an impressive 475000 square feet with nine floors of collections collaborative work spaces meeting rooms exhibit areas and unique resources dedicated to lifelong learning for all to enjoy - for free. The building serves as the SJSU library the main library for the San José Public Library system and as a cornerstone for the entire community.

SJSU King Library brings people ideas and information together through its spaces resources and expertise to facilitate community building innovation and knowledge creation.

SJSU King Library is actively engaged in social justice issues through collaborative conversations organizational review and assessment. The leadership faculty staff and student employees are dedicated to advancing equity practices in recruitment retention resources and services. SJSU King Library is seeking to increase the diversity of its staff and encourages all members of underrepresented groups to apply.

The SJSU King Library Director of Access Services provides leadership planning and supervision for the Access Services Unit including Stack Maintenance Circulation Systems and Services Course Reserves and Student Computing Services. The Director oversees budgeting resource allocation operations assessment and reporting for all University Access Services functions and serves as the librarys expert on circulation and public services.

Working collaboratively with library and campus partners including San José Public Library administrators the Director ensures uninterrupted access to collections comprehensive customer service and effective promotion of library resources through outreach and communication. The position supervises five staff members manages key systems and technologies (including the online circulation system LMS-integrated course reserves and self-service equipment) and leads projects that support library operations.

The Director collaborates with library leadership campus stakeholders and CSU systemwide colleagues to align Access Services programs with library campus and CSU goals keeping the Associate Dean for Innovation and Resource Management informed of significant developments and serving on relevant management and leadership groups.

Key Responsibilities

Library Access Services Operations

• Provides leadership and strategic direction for Access Services (Circulation Course Reserves Student Computing Services Stack Maintenance) aligning operations with library campus and CSU priorities.
• Develops implements and interprets circulation policies and best practices; collaborates with campus partners San José Public Library and CSU colleagues to ensure a consistent high-quality user experience.
• Manages departmental budgets resources data collection and assessment activities to support operational improvements and strategic decision-making.
• Supervises staff and student employees including hiring training scheduling work direction performance input and independent judgment in setting priorities and resolving issues.

Student Computing Services (SCS) Management

• Oversees operations of the Student Computing Service Center including supervision hiring training and scheduling of staff and student assistants.
• Develops and manages the circulating technology collection ensuring accurate system records and comprehensive equipment inventory.
• Collaborates with Library IT and campus IT on hardware/software upgrades inventory control and technology loan strategies.
• Develops and monitors SCS budget allocations and leads outreach efforts to promote services and resources.

Online Circulation System

• Provides technical oversight for online circulation system configurations structures and related technologies.
• Leads implementation of new system features third-party integrations and RFID-related projects in coordination with the ILS System Administrator and Library IT.
• Serves on the Library Integrated Systems Team and in a leadership capacity within the CSU Unified Library Management System.
• Develops and delivers library-wide training related to circulation systems and associated technologies.

Knowledge Skills & Abilities

• Extensive knowledge of library circulation systems and practices including policies procedures and technologies for collection access and user services.
• Comprehensive understanding of project and program management including strategic planning evaluation and implementation of library-wide initiatives.
• Expertise in budgeting and resource management with the ability to plan forecast and manage multiple departmental budgets.
• Strong leadership and team management skills with the ability to supervise train and develop staff and student employees in a complex collaborative environment.
• Comprehensive knowledge of user experience (UX) assessment methodologies and their application to library service design and improvement.
• Comprehensive knowledge of technology planning and inventory control including management of library equipment systems and RFID-related projects.
• Excellent written and oral communication skills including the ability to communicate effectively with diverse stakeholders and influence decision-making.
• Ability to analyze and interpret complex data apply findings to operations and present results clearly to inform planning and policy decisions.

Required Qualifications

• A bachelors degree and/or equivalent training.
• Six years of administrative work experience involving study analysis and/or evaluation leading to the development or improvement of administrative policies procedures practices or programs.

Preferred Qualifications

• Five (5) or more years of progressively responsible experience in academic or large public library access services circulation services user services or related operations.
• Demonstrated experience supervising full-time staff and student employees in a complex service-oriented environment.
• Demonstrated experience working with an Integrated Library System (ILS) particularly circulation configurations and workflows and developing and delivering training on ILS circulation functions and related technologies.
• Experience developing and assessing user experience (UX) initiatives using qualitative and quantitative methods.

Compensation

Classification: Administrative Analyst/Specialist Exempt III
Anticipated Hiring Range: $8761/month - $9115/month (Step 17 Step 19)
CSU Salary Range: $6382/month - $9297/month (Step 1 Step 20)

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: March 12 2026 through March April 2 2026. This position is open until filled; however applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age medical condition and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found athttps:// questions may be sent to.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check employment and education verification. Depending on the position a motor vehicle and/or credit check may be required. All background checks are conducted through the universitys third party vendor Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Officeor report any discrimination harassment and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act the Annual Security Report (ASR) is also now available for viewing at ASR contains the current security and safety-related policy statements emergency preparedness and evacuation information crime prevention and Sexual Assault prevention information and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at or by email at.

Pursuant to the Higher Education Opportunity Act the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at or by email at.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age ancestry caste color disability ethnicity gender gender expression gender identity genetic information marital status medical condition military status nationality race religion religious creed sex sexual orientation sex stereotype and veteran status. This policy applies to all San José State University students faculty and staff as well as university programs and activities. Title IX of the Education Amendments of 1972 and certain other federal and state laws prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.