AI Product Manager

Dearborn, MI - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

Stefanini Group is hiring!

Stefanini is looking for an AI Product Manager in Dearborn MI (Remote)

For quick apply please reach out to Fardeen Ali at /

We are seeking a Senior Product Manager / Product Lead Data Attribution & Intent Platform (Multi-Agent AI) to lead the vision strategy and execution of a next-generation Data Attribution & Intent Platform that powers multiple virtual agents across chat SMS and voice channels. This platform will orchestrate customer intent detection manage guardrails to prevent hallucinations ensure compliant responses and generate actionable performance insights through leading and lagging indicators. You will own the product lifecyclefrom discovery to deliveryensuring our AI-driven experiences are reliable measurable and continuously improving. This role sits at the intersection of AI safety customer experience analytics and automation. You will shape how intelligent systems responsibly interact with customers at scaleensuring trust measurable outcomes and continuous optimization.

Responsibilities

Product Strategy & Vision Define and execute the roadmap for an enterprise-grade Intent & Attribution Platform supporting multi-channel (chat SMS voice) virtual agents.
Establish a scalable architecture that integrates with conversational AI systems CRM platforms knowledge bases analytics tools and contact center systems.
Intent Detection & Orchestration Lead the development of intent classification frameworks across customer touchpoints.
Hallucination Prevention & Guardrails Define response validation pipelines that include: Knowledge grounding and citation requirements. Policy enforcement checks. Confidence scoring and escalation thresholds. Real-time risk detection.
Data Attribution & Metrics Framework Design and implement attribution models that measure:
Leading indicators: intent recognition accuracy containment prediction response confidence latency user sentiment.
Lagging indicators: deflection rate call reduction resolution rate CSAT repeat contact rate.
Conversation Evaluation & Quality Framework Define automated and human-in-the-loop quality scoring models.
Cross-Functional Leadership Collaborate with Engineering Data Science UX Compliance Contact Center Operations and Customer Success.

Experience Required

10 years of Product Management experience (AI/ML conversational AI or analytics platforms preferred).
Strong understanding of Intent modeling & NLP systems LLM guardrails and hallucination mitigation techniques
Attribution modeling & performance analytics Conversational platforms (chat SMS voice IVR)
Experience with enterprise SaaS platforms and API-driven architectures.
Proven ability to define metrics frameworks and performance dashboards.
Strong analytical mindset and ability to work with data scientists and engineers.

Skills Required

Agile Software Development Analytical Analytical skills Artificial Intelligence & Expert Systems Business Strategy

Education Required

Bachelors Degree

**Listed salary ranges may vary based on experience qualifications and local market. Also some positions may include bonuses or other incentives***

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We will also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas Europe Africa and Asia and more than four hundred clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with a global presence. We are a CMM Level 5 company.

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Job DescriptionStefanini Group is hiring!Stefanini is looking for an AI Product Manager in Dearborn MI (Remote)For quick apply please reach out to Fardeen Ali at /We are seeking a Senior Product Manager / Product Lead Data Attribution & Intent Platform (Multi-Agent AI) to lead the vision strategy a...