Skyward Business Consultant- Team Lead

Job Title: Skyward Business Consultant Team Lead

FLSA Status: Exempt

Pay Grade: 103

Work Days: 226

Reports To: Director of Business

Primary Purpose

Provide advanced functional and technical support for the Skyward Business system. This role is responsible for overseeing implementation projects guiding system optimization ensuring high-quality customer service and serving as a subject matter expert on Skyward business applications including finance payroll and human resources.

Qualifications

To perform this job successfully an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Certification

• Bachelors degree in a business accounting field preferred or 5 years equivalent experience.
• TASBO Certification preferred.

Special Knowledge/Skills

• Advanced knowledge of Skyward Business modules (Finance Payroll HR Employee Access etc.)
• Strong understanding of school district business operations and compliance requirements.
• Team-oriented attitude and desire to work collaboratively with ESC staff campus/ district/charter school personnel.
• Ability to manage multiple projects and priorities simultaneously.
• Strong customer service and relationship management skills.
• Working knowledge of financial applications and accounting.
• Ability to use personal computer and software to develop spreadsheets perform data analysis and word processing.

Experience

• Five years of school payroll/HR/finance experience.

Essential Duties and Responsibilities

*This job description is not intended and should not be construed to be an exhaustive list of all responsibilities skills efforts or working conditions associated with this job. They are intended to be accurate reflections of those principal job elements essential for making fair hiring and pay decisions.

**This position may be partially or completely funded using grant and/or federal monies and is assigned programs to include activities designed to enhance the effective and coordinated use of funds.

• Actively participate in and/or provide support for inter-departmental teams to help improve student performance in the region improve the ESCs internal operations and meet the established goals and objectives for the ESC.
• Lead mentor and support a team of Skyward business consultants.
• Provides support for districts converting to Skyward from other ERP platforms.
• Assign project responsibilities and ensure timely completion of implementation and support tasks.
• Provide guidance training and professional development for team members.
• Monitor team workload service levels and project timelines to ensure high-quality customer service.
• Coordinate implementation timelines testing and go-live activities.
• Provides support to Skyward customers through telephone and email support or the use of webinar software workshops and individual training sessions.
• Maintain updated documentation of best practices procedures and system changes.
• Trains the local school district/charter users in the proper procedures for the utilization of the supported Skyward Business Services software.
• Prepares materials media and presentation data for workshops.
• Participates in the presentation of materials at workshops and training sessions.
• Skyward module training and certification process required.
• Develops problem-solving skills including troubleshooting new developments of the product.
• Assists in conducting user meetings at prescribed times.
• Stay current with Skyward updates industry trends and regulatory requirements affecting school finance and HR systems.
• Present demonstrations for potential customers.
• Process data entry as needed.
• Performs other duties as assigned.

Supervisory Duties

None

Equipment/Specialized Software Used

Computers projection devices control panels in meeting rooms printers productivity software software specific to the job assignment network resources internet resources and other hardware and software necessary to perform the functions of the job effectively and efficiently.

Working Conditions (Mental Demands/Physical Demands/Environmental Factors)

Mental: Public relations and people skills are always required work with frequent interruptions and maintain professional composure and confidentiality under stress.

Physical: Occasional prolonged and irregular hours ability to move tables and chairs and load/unload boxes and materials. Prolonged use of a computer. Frequent region and state-wide travel.

Environmental: Open Cubicles/workstations

***This position may have the potential for remote/hybrid work opportunities during the contract year.

Evaluation

Annual performance evaluation will be performed in accordance with the adopted policies of the Education Service Center Region 11. Employment in this position is contingent upon performance need and funding.

Revision Date: March 2025

Benefits at ESC Region 11

• $645 monthly contribution for Medical Insurance
• Competitive Pay and Growth Opportunities
• Retirement Account Matching Program
• HSA FSA Dental Vision Life Cancer Insurance Offered
• 10 Local Sick Paid Days provided Annually (Per School Year)
• 5 State Personal Paid Leave Days provided Annually (Per School Year)

Required Experience:

Contract