Workplace Hospitality Associate London, EC2

About the Role:
As a member of the Global Real Estate & Workplace Services team (GREWS) the Workplace Hospitality Associate must have a passion for hospitality and customer service ensuring every in-office experience is functional productive and memorable for our fellow CrowdStrikers and visitors alike. The individual must maintain a continuous focus on delivering world class service with a hospitality-first mindset infused within every interaction. The individual must have the ability to work independently and adhere to pivotal business and operational timelines and service deliverables.

What Youll Do:

• Serve as the face of CrowdStrike acting as the primary front-of-house point of contact for all visitors delivering a warm professional and memorable welcome experience from the moment of arrival

• Create a best-in-class guest experience by greeting and welcoming visitors directing guests appropriately and notifying the relevant CrowdStrike employees upon arrival

• Curate and support the delivery of in-office hospitality experiences and employee activities partnering with the broader Workplace Services team to ensure every experience is seamless timely and inclusive for all

• Assist with the planning and execution of local events and meetings including conference room reservations catering décor and on/offsite logistics ensuring a high-touch hospitality experience throughout

• Support pre-event planning room and space set-up and post-event reset of physical spaces including training and conference rooms maintaining presentation standards at all times

• Champion the new hire onboarding experience ensuring a warm and organised welcome including workspace preparation access credentials and site orientation

• Uphold site security protocols in partnership with the Global Physical Security team ensuring a safe and secure front-of-house environment at all times

• Maintain an immaculate welcoming and guest-ready reception area ensuring a five-star first impression for every arrival to the CrowdStrike London office

• Act as the local hospitality expert and concierge for visiting staff providing tailored recommendations on hotels restaurants team building activities and general area knowledge

• Respond to workplace and hospitality inquiries with a sense of urgency and care assess needs and issues and take appropriate corrective action escalating to leadership where necessary

• Procure and maintain accurate inventory levels of office supplies break area provisions copy centre and shipping/courier materials ensuring spaces are always guest-ready

• Receive sort and distribute incoming mail and publications in a timely and organised manner

• Manage the pick-up and delivery of express mail services (FedEx UPS etc.)

• Support general office administration tasks including vendor setup purchase orders and invoice processing

• Be based in the CrowdStrike London office Monday to Friday five days per week. This role is fully on-site with no remote or hybrid working available

What Youll Need:

• Minimum of 2 years professional experience in a front-of-house hospitality or workplace services environment

• Background in front-of-house luxury hospitality office services or corporate reception is strongly preferred

• A genuine passion for hospitality and delivering exceptional guest and employee experiences

• Exceptional written and verbal communication skills with the ability to engage confidently warmly and professionally with colleagues guests and stakeholders at all levels

• Proven experience interacting with senior management VIP guests and external professionals with poise and discretion

• A natural ability to anticipate needs think on your feet and deliver solutions with a hospitality-first mindset

• Familiarity with local building and fire regulations Fire Life Safety plans and Environmental Health & Safety standards is advantageous

• Demonstrated ability to work independently prioritise effectively and manage multiple tasks simultaneously in a fast-paced environment

• Flexibility and willingness to go above and beyond to support an exceptional workplace experience

• High level of integrity and professionalism with the ability to handle sensitive information with the utmost discretion

• Proficiency in Microsoft Office and Google Suite

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks geographic neighborhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions--including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs--on valid job requirements.

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