Business Analyst I
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Job Summary
Responsibilities:
- Serves as a primary liaison and facilitates working sessions between internal and/or external customers and Information Technology Teams (IT) to define of business requirements for systems fixes and enhancements of lower to mid-tier complexity needed to meet customer and operation objectives.
- Collects data from internal and external customers relating to low to mid-level complexity systems and reporting issues impacting service delivery.
- Writes detailed business functional requirements documents of the operational and/or system changes ensuring requirements and proposed solutions meet business/customer needs.
- Compiles cost assessment data for projects and the integration of various project suppliers and vendors.
- Analyzes and recommends requirements changes or improvements to service levels production staffing volume policies and procedures user-based systems financial audit compliance quality and urgent operations problem resolution.
- Prepares business operations reports by collecting analyzing and summarizing Service Level and Operating Metrics data and trends; develops recommendations where applicable.
- Develops solid well-rounded knowledge of a business organization operating processes user-based systems and any governing policies and regulations over such programs.
Coordinate and provide necessary support to assigned projects
Create reports dashboards MIS on existing projects
- Communicate findings and recommendations to key stakeholders
- Document business processes process flowcharts and process maps for complex processes
- Study current processes to identify automation improvement opportunities risk and issues
- Perform research and analysis on business rules client requirements processes and systems
- Assist with reviewing improving and redesigning of business processes
- Develop material related to specific automation and process improvement initiatives
Requirements:
- 2 - 5 years of experience in US Define Benefits
- Proficient in Business Analysis skills (mandatory)
Requirement Analysis
Analyze and propose solution.
- SQL and Database Architecture
- RCA Techniques
- Conduct Process Audits and Reports
- Failure Mode and effect Analysis (FMEA)
- Proficient in data analysis and reporting using MS Excel (mandatory)
- Working knowledge SDLC (mandatory)
Strong written and verbal communication skills(mandatory)
Proficient in creating project reports and other presentation using MS PowerPoint (mandatory)
Certified in Business Analysis/Process Improvement methodologies(highly desirable)
System and technical skills such as VBA SQL etc.(highly desirable)
- Knowledge of Lean Six Sigma (would be a plus)
Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
