Digital Customer Success Manager

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Revenera helps product executives build better products accelerate time to value and monetize what matters. Reveneras leading solutions help software and technology companies drive top line revenue with modern software monetization understand usage and compliance with software usage analytics empower the use of open source with software composition analysis and deliver an excellent user experiencefor embedded on premises cloud and SaaS products.

Who You Are

Revenera is looking for a Digital Customer Success Manager (Digital CSM) to drive scaled customer engagement adoption and retention through a digitalfirst datadriven approach. This role is ideal for a highenergy individual contributor who is passionate about customer outcomes and thrives in an environment where automation selfservice and technology-enabled engagement are key to success.

As a Digital CSM you will manage a large portfolio of customers at scale ensuring they realize value from Reveneras digital solutions through automated touchpoints inproduct guidance community resources and targeted digital campaigns.

This role sits within Reveneras Digital Customer Success Team and is a key contributor to our top strategic priority: Customer Success. We are looking for someone who is curious adaptable and eager to challenge the status quo while getting meaningful work done.

What the Role Is All About

The Digital Customer Success Team works collaboratively to deliver a bestinclass selfservice customer experience empowering customers to independently achieve success with Reveneras products and services.

You will be a visible ambassador for Reveneracreating a consistent highquality digital experience across the customer journey. You will coordinate onboarding and adoption activities across teams leverage customer data to drive proactive engagement and continuously improve how we support customers at scale.

Key Responsibilities

Execute Reveneras digital customer engagement strategy to efficiently support a large customer base.
Drive onboarding adoption and value realization using automated and manual digital programs campaigns and selfservice resources.
Leverage customer telemetry health scores and product usage data to identify risks opportunities and proactive outreach needs.
Partner crossfunctionally with Product Sales Support Marketing and Services to ensure smooth execution and transition of customer initiatives into businessasusual.
Act as an internal customer advocate and evangelist using data and customer success stories to influence decisionmaking and continuous improvement.
Establish and report on KPIs related to digital engagement adoption and community participation sharing insights and impact with the wider business.

Skills & Capabilities

Communication: Excellent written and verbal communication skills with the ability to engage persuade and motivate diverse audiences.
Organization & Project Management: Strong ability to manage multiple initiatives simultaneously while maintaining structure and momentum.
Analytical & Creative Thinking: Comfortable using data to drive decisions while also designing creative engaging digital experiences.
Influence: Able to translate between technical and executivelevel conversations and align stakeholders around shared outcomes.

Requirements

Minimum of 2 years of experience delivering customer experience initiatives programs or projects ideally within a SaaS or technology company.
Demonstrated success planning organizing and managing crossfunctional programs that simplify processes and drive measurable outcomes.

Strong analytical mindset with experience using quantitative and qualitative data to guide decisions.
Highly organized strategic and selfmotivated with executive presence and strong stakeholder management skills.
Ability to foster collaboration across Customer Success and the broader Revenera organization.
Experience working directly with customers and a solid understanding of how enterprise software is sold adopted and supported.
Experience or familiarity with software monetization entitlement management usage analytics SaaS or hybrid software models is highly desirable.

Revenera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by local/national laws policies and/or regulations. Regarding disability we encourage candidates requiring accommodations to please let us know by emailing .

Required Experience:

Manager